I was thoroughly looking forward to my two day stay in Banff Springs. Unfortunately the hotel was a total let down. Not only was the room expensive for a single person,it was also very hot. I booked a standard room which actually came with two queen sized beds. It seemed that they made no distinction between four sharing or one person staying. The bathroom was extremely small and, as others have mentioned, the washbasin was outside the bathroom in the bedroom. There was no air-conditioning although a fan was provided. It was extremely hot at night although the window could be opened. The downside of that as that my bedroom overlooked the courtyard which could be noisy. The cleaning of the room on the second day was below the standard expected of a hotel of this supposed calibre.
Although there are clear rules set out about noise between the hours of midnight and eight, it seemed that certainly guests ignored these. The corridors were very noisy with people knocking on doors to wake others at Five in the morning. This happened on both nights.
Although others seem to think that the breakfast was good, to my mind, it as so awful that I made a formal complaint and asked to see the manager. Food was left out in shabby bowls with no attempt at a display of any kind. The "hot breakfast" consisted of croutons, rubbery scrambled egg, cremated bacon, and sausages. Toast was cheap supermarket bread, brown and white. The cold "buffet" was cereal, fruit salad, cheap supermarket croissant and some other pastry which was dry and tasteless. The fruit juice was not fresh and tasted synthetic. There was no sign of any cold meats, cheeses or what would normally be expected in an international hotel.
The crockery was chipped and it showed more as the mugs were black. The mug on my table was not only chipped but had food clinging to it both inside and outside, presumably from the dishwasher!!
My complaint at the front desk was dealt with well. I saw the manager and was offered a 50 dollar voucher to spend in one of the restaurants.
All in all I would not recommend this hotel for international travelers who are used to a higher grade of hotel for the price.
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff