This was our first time at this hotel in Banff so we went with an open mind as mixed reviews.
Our first impressions were good. Yes its dated but looked clean and the beds are gorgeous like sleeping on marshmallows.
The water was always hot and plenty of clean towels. Shower good.
We had a room on the outside with balcony and lovely mountain views. Some of the rooms face the atrium so no natural light but I emailed and asked for one on the outside and was given one at no extra cost.
Breakfasts included and its very good and as much as you can eat.
The negatives are at our time of visit there were many rowdy, noisy singles staying there who woke
us several times in the early hours. Not what you want when such an early start skiing.
The worse complaint and one that shocked and disgusted me was what I found under the bed on our last day.....a used condom!! Yes thats correct! It had been there all week!
I complained to the management and was told the cleaner would be spoken to.
So remember to check under the beds on arrival and take earplugs and you should be fine!
We also felt too intimidated to use the Jacuzzi facilities as they were hogged by the same youngsters.
I did receive a complimentary bottle of wine when I complained though but as I dont drink it wasnt much compensation!
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