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“Great Escape but had problems” 4 of 5 stars
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
3.0 of 5 Hotel   |   337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #25 of 31 Hotels in Banff
Calgary, Canada
Level Contributor
4 reviews
“Great Escape but had problems”
4 of 5 stars Reviewed August 27, 2013

We traveled as a couple for our one year anniversary it was an awesome experience we will keep coming back. We did have a couple of problems like there was guys coming from golfing and were puking in front of us and we couldnt sleep at night cause people dont understand the quiet time i understand it was saturday but still Also there was another problem that the hot tub in the ptarmigan inn was way too hot and the other hot tub was really cold. The reason i say this is because it burned mine and my husbands skin. We also didnt have any A/C. There was no other problem the room was great, the food was great and i would stay again.

Room Tip: Book early
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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829 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 26, 2013 via mobile

When we arrived at the Ptarmigan Inn, we were greeted by the friendly front desk staff. We had had a long drive and were exceptionally tired, which made it especially nice that we were treated so well upon our arrival. The staff took the time to explain all of the amenities the hotel had to offer. We stayed in a premium room with a balcony and a view of Banff Ave. and the mountains. The room was large, well maintained and clean. The bed was also very comfortable. I had read some other reviews that said that the rooms were hot because they didn't have air conditioning. I didn't have this experience as the fan that was provided did the job just fine, even though the weather was warm. We also dined at the Meatball restaurant in the hotel. Both my wife and I had the lasagna. It was very good and the prices were reasonable. The server was friendly and we struck up a great conversation with her. The room price also included a hot breakfast that really hit the spot and saved us money as well. The location was perfect and downtown was just a couple minutes walk away. I do a lot of travelling for a living and I am quite picky when it comes to finding a decent hotel. I will definitely stay here again and I would recommend this hotel to anyone.

Stayed August 2013, traveled as a couple
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Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed August 26, 2013

Nothing spectacular, but the room was decent and not expensive. Just stayed the night in Banff out of necessity and didn't stay there for a holiday. It seems that many families were staying there and many tourists from out of country.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hong Kong
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 25, 2013

A change of plans required my wife and I to make a last-minute booking at a hotel in Banff during the summer high season. We were pleasantly surprised with the Ptarmigan Inn. It offered a spacious and well furnish room and included a full buffet breakfast at a quite competitive rate. The location really can't be beat if you want to stay in town. The staff are friendly and knowledgeable about what is going on in the town. We would stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lloydminster, Canada
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 25, 2013

The staff were very friendly! awesome service from the front desk up to the resto. the room was perfect, bathroom was excellent! Reasonable price with great buffet breakast! location wise perfect near downtown

Room Tip: i will recommend this hotel!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 23, 2013

We booked this hotel because of its reasonable rates and convenient location. The room was okey but in need of updating. We requested a room change and we were moved to an updated and much brighter room. The hotel staff were very efficient and friendly. The complimentary breakfast was great...both hot and cold selections. Good value for the money especially if you get one of their better rooms.

Room Tip: When booking request an updated room.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed August 22, 2013

This hotel is in a great location and the staff are very nice and helpful. Breakfast was quite good and was included with the room. This hotel needs a serious update to its rooms and dreadful carpet in the hallways. The beds in our room needed new mattresses.. We had as all balcony which was good so we could get some fresh air as there was no air conditioning.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #25 of 31 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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