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“Great Experience!” 5 of 5 stars
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
3.0 of 5 Hotel   |   337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #24 of 31 Hotels in Banff
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Great Experience!”
5 of 5 stars Reviewed August 26, 2013 via mobile

When we arrived at the Ptarmigan Inn, we were greeted by the friendly front desk staff. We had had a long drive and were exceptionally tired, which made it especially nice that we were treated so well upon our arrival. The staff took the time to explain all of the amenities the hotel had to offer. We stayed in a premium room with a balcony and a view of Banff Ave. and the mountains. The room was large, well maintained and clean. The bed was also very comfortable. I had read some other reviews that said that the rooms were hot because they didn't have air conditioning. I didn't have this experience as the fan that was provided did the job just fine, even though the weather was warm. We also dined at the Meatball restaurant in the hotel. Both my wife and I had the lasagna. It was very good and the prices were reasonable. The server was friendly and we struck up a great conversation with her. The room price also included a hot breakfast that really hit the spot and saved us money as well. The location was perfect and downtown was just a couple minutes walk away. I do a lot of travelling for a living and I am quite picky when it comes to finding a decent hotel. I will definitely stay here again and I would recommend this hotel to anyone.

Stayed August 2013, traveled as a couple
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746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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English first
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 26, 2013 via mobile

Nothing spectacular, but the room was decent and not expensive. Just stayed the night in Banff out of necessity and didn't stay there for a holiday. It seems that many families were staying there and many tourists from out of country.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hong Kong
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 25, 2013

A change of plans required my wife and I to make a last-minute booking at a hotel in Banff during the summer high season. We were pleasantly surprised with the Ptarmigan Inn. It offered a spacious and well furnish room and included a full buffet breakfast at a quite competitive rate. The location really can't be beat if you want to stay in town. The staff are friendly and knowledgeable about what is going on in the town. We would stay there again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lloydminster, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 25, 2013

The staff were very friendly! awesome service from the front desk up to the resto. the room was perfect, bathroom was excellent! Reasonable price with great buffet breakast! location wise perfect near downtown

Room Tip: i will recommend this hotel!
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  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2013

We booked this hotel because of its reasonable rates and convenient location. The room was okey but in need of updating. We requested a room change and we were moved to an updated and much brighter room. The hotel staff were very efficient and friendly. The complimentary breakfast was great...both hot and cold selections. Good value for the money especially if you get one of their better rooms.

Room Tip: When booking request an updated room.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 22, 2013

This hotel is in a great location and the staff are very nice and helpful. Breakfast was quite good and was included with the room. This hotel needs a serious update to its rooms and dreadful carpet in the hallways. The beds in our room needed new mattresses.. We had as all balcony which was good so we could get some fresh air as there was no air conditioning.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Edmonton, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 20, 2013

We have been to Banff many times over the years and this trip we were heading back from Salmon Arm. I booked online for the last room @ $174 for a double. The hotel, admittedly, is in an excellent location. If you're interested in heading downtown for eats, shopping or people watching, it is so close and so close to the Safeway. Surprise to me though was this was the only hotel in our travels this summer that did not have a microwave or a fridge. Disappointing mostly on the fridge side of things.

Front desk staff were amazing upon check in and check out and the WiFi was good. We had been driving a lot and it was kinda windy and cool there on Monday, August 19 so we decided to stay in and eat at The Meatball - the restaurant in the hotel. Yah, well.... we really should have gone out as there are loads of great restaurants in the town. We paid $50 for three of us for a very mediocre meal. Wouldn't eat there again however... we did because they had the free bfast in the a.m. Beautiful thing about this is that they make omelettes but we were in a hurry so we had the buffet which had cold scrambled eggs, sketchy bacon but fresh hot hash browns which my husband did not experience as he went earlier in the a.m. My son and I were there about 930 and apparently the fryer had been on the fritz earlier that morning. The server told us where the water and juice was. they were out of water but got some juice for my son.

The parking is underground and was plentiful. Lots of available luggage carts and the elevators are fast. Even after we checked out, one of the fellows at the front desk said we could keep our car there while we walked around downtown for about an hour. The hotel has three floors.

Why wouldn't we stay here again? My husband did not like the room. We had two double beds but the room was awkward with one bed to your right as you walked in the door and then the bathroom and then the other bed. So only one bed got the TV, if that interests you. The room was hot as there is no AC in the rooms (the hallways have AC) and the window did open, nice big window though. There was a stand up oscillating fan though. My husband thought the room was not very clean and it was a bit noisy in the parking lot next to us around 100 a.m. The worst part, in my opinion, was that our room was very close to the lobby, even though we were on the second floor. There are a certain number of rooms from floors 2 and 3 that open up to the lobby, if that makes sense. You come out of room and look down into it. So this morning, at 600 am I'm awakened by what sounds like a party down the hallway. Loads of people talking, laughing, etc. I'm all for fun and stuff but at 600 am I was tired and had been awake since 400 a.m. off and on. For at least half an hour it went on and on and finally I go out there and there are about 30 people in the lobby all lining up for breakfast (bfast is from 630-1030). It was like a tour or something as all the luggage was lined up on the second floor outside of every room. Ugh.... do not stay in room 241. or 242. Please ask for a room away from the lobby area - that's my best advice. Also I was awakened by the water turned on either in the shower or the toilet flushing in other rooms above us and next to us.

Room Tip: Any room away from the open lobby, interior courtyard - far less noise that you'll get from all...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #24 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Number of rooms: 134
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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