On arrival the impression was excellent - the front desk staff were friendly and very helpful (and continued to be throughout the stay). The room was OK but not quite as good as the other 3* rooms during the rest of our tour of Canada. Our room opened onto the atrium area which made it a bit airless with no window to the outside world or fresh air. That said the bed was comfortable and the room was clean & well presented.
The restaurant was not of the standard I would expect. There were not enough staff working on all the days we were there and they appeared to be more interested in wrapping cutlery in paper napkins than they were in clearing tables after previous guests or making sure there was enough clean crockery. Great idea having the ability for guests to have an omlette made to order but the American chef was unbelievably rude to any guests who were unable to pronounce the names of the ingredients in a way that he could understand.
Were it not for the great front desk staff this would be a very poor rating.
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff