My two daughters and I spent two great days in Banff and stayed at the Ptarmingan Inn. On the positive side for the hotel, the staff provided outstanding service from the front desk, to the breakfast staff to house keeping. Requested a room change and considered a hotel change due to the heat in the room and the front desk was understanding, very pleasant and will to accommodate if they could. Breakfast was excellent which was included in the room rate and breakfast staff was very good. We left two items on the table and came back later and got them back. Thank you. The location of the hotel is very convenient on Banff avenue and provides very quick access to shopping and restaurants. On the negative side, the room we stayed in on the first floor was extremely hot. Noise from the portable fans and parking lot made it difficult to get a good night sleep. Of course we had to sleep with the windows open. It seemed that the lobby, restaurant and hallways had air conditioning but not the rooms.The two nights we stayed at the hotel, we had problems finding a parking spot. The hotel has underground parking which was full and two overflows on both side of the building. First night it took us 25 minutes to find a spot after circling the hotel 5 or 6 times. Wifi signal is extremely weak in our room. So weak that a laptop, a tablet and 3 smart phones could not pick up the signal in the room. However the signal was strong in the lobby area and there is one public desktop on the lobby floor. Would we stay there again during the summer? Not this year and we would recommend to our friends and family not to due to the overheated rooms. When the hotel gets the AC install next year, yes we would stay here again.
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff