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“Excellent stay” 5 of 5 stars
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
3.0 of 5 Hotel   |   337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #23 of 33 Hotels in Banff
Portstewart, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Excellent stay”
5 of 5 stars Reviewed April 28, 2013

My wife and I spent 10 days recently in the Ptarmigan Inn Banff and were delighted with the standard of accommodation, cleanliness, service and value for money. Location near the centre of the town was ideal and we would definitely stay there again.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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715 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 18, 2013

A few of my friends stayed at the Banff Ptarmigan Inn for a day on the mountain. We had a great experience with the front desk staff and really appreciate the friendly manner.

The stay included buffet breakfast, which helped to kick start the day at Lake Louise!

Hope you guys are loving life on the mountain.

keep smiling

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed April 15, 2013

Enjoyed our stay at the Ptarmigan and hope to go back next year. The room, although very hot, was spacious, towels were plentiful and fluffy and the bed was especially comfortable. Both the bedroom and bathroom were spotlessly clean, always very important. The only downside was that because we were on the ground floor with a low window looking out to the parking lot we couldn't leave the window open so the room did become quite hot and stuffy even when we had no heating on at all. The breakfast was great and the omelette station was a real bonus. We've been in other hotels in Banff where the breakfasts were either free but very limited or expensive with a choice. The Ptarmigan got it right. The restaurant staff were very pleasant and efficient and always took the time to chat while they were explaining the menu or clearing away the plates. Reception dealt with our queries immediately and again were friendly and efficient. Another bonus was the free Roam pass which we used to go to the Hot Springs - wonderful after a hard day's skiing. The location was good - two minutes from Safeway and the town's restaurants and bars. Plenty of ski lockers (make extra time the first morning to figure out the padlocks ha ha ) and the ski bus stopped right outside the door. A very enjoyable stay :)

Room Tip: If you don't like a warm room it might be better to choose one on a higher floor so you can open...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 10, 2013 via mobile

Tight fumed parkade hot elevator hot and narrow winding halls possible fire hazard no air cond worst bed ever. Large lump down centre no window or outside view stuffy and pricey too! Do not recommend couldn't wait to check out. Only to discover I'd left something sentimental behind in the room that was never turned in by housekeeping :(

  • Stayed August 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Ptarmigan Inn, responded to this review, April 11, 2013
I'm truly sorry to hear that you did not enjoy your stay at our hotel. I appreciate that you stayed with us last summer and may have encountered unusually warm mountain weather. Any future guests booking with us can secure an exterior view, or a balcony, by choosing our Superior or Premium room types. Guest comfort and satisfaction is our goal - please contact me directly if you would like to discuss your visit further.
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Hawick, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 8, 2013

We have stayed at other hotels during the skiing season in Banff but this is our first experience of the Ptarmigan. We were in a ground floor room at the rear of the hotel looking onto the parking lot. Our experience was very good. The room was adequately sized, very clean and well appointed. We asked for a couple of things (tub stopper) which were fixed immediately. We had had a bad flight experience and the hotel staff were wonderful. equipment security is good. The breakfast is excellent as is the bar.
If we had to be picky the temperature in the room was too high and could not be turned down.
Access to the town is very easy and the hotel even gave us a complimentary bus ticket to visit the sights.
We will be going back.

Room Tip: Next time we will ask for a low number on floor 2 or 3
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melton Mowbray, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2013

We, my wife and 2 friends, stayed at the hotel for 2 weeks to ski. The comments of others for stayed for a short time we find difficult to reconcile with our own experience.

We found the staff very helpful and pleasant in all areas of service. Contrary to what some others have said we found the hotel to be clean. When we needed service from the front desk we received it without question and in a timely manner.

The breakfast was great and the restaurant which we ate in provided good food, reasonably priced. The bar staff were very chirpy and we enjoyed 'Happy Hour' and the informal service. We prefer friendly staff who you can chat too and help the atmosphere along since we are on holiday.

In fact the service contrary to what others said is as higher as anywhere else in Banff. Our son also stayed for 9 nights and between the 3 rooms we had none of the experiences of others!

Our room was very comfortable and clean and needed updating. There is a limited range of TV channels but we don't go on holiday to watch TV. A movie channel would be nice though. The hot tub was great and very social. One did stop working and was freezing - lovely to jump into and was great to help with the sore muscles after a hard days skiing. Cup half full rather than half empty!

We will be returning to the Ptarmigan when Easter falls in March again. Having stayed on Tunnel Mountain and experienced the inconvenience and expense of getting into the town, the fact that the shops, restaurants, bars etc were 2 minutes away: the ski bus picks you up and drops you off outside and the ski lockers made the whole experience very relaxing and going skiing effortless.

Lastly, no one has mentioned the free local bus passes which the hotel provides which enabled us to get up to the Upper Hot Springs after skiing, something not to miss.

Room Tip: We stayed in room 313, 323 and 126.
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgmBanff, General Manager at Banff Ptarmigan Inn, responded to this review, April 11, 2013
Thank you for your kind comments - we're happy to hear your Easter visit was so enjoyable! You'll be happy to hear that we are currently investigating 'On Demand' Movies for our rooms and the option of Movie Channels. More immediately, we will be upgrading our cable package to include more channels, improved quality and HD options; Easter falls in March in 2016 so we'll certainly be ready for you if you have the opportunity to return! I have passed your feedback on to my team and thank you again for taking the time to post a review.
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Winnipeg, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 4, 2013

Spent Monday and Tuesday nights in late March. Hotel is clean, rooms are cleans, beds are clean, bathroom small but clean. Must have been my luck as it was super quiet during my stay, no kids running around being Spring Break for some. Underground parking is a plus (spaces too cramped though). Adjacent ski lockers very helpful so one does not have to lug them up to the room. Breakfast buffet is great...omelette station very good indeed. Unfortunately, one must pay extra for a glass of milk. Located right downtown on Banff Street, Safeway just around the corner, shopping easily within walking distance.

Price is very good considering it includes breakfast...nothing super fancy, but then I just am there to sleep after a long day of skiing. Highly recommended.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #23 of 33 Hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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