We, my wife and 2 friends, stayed at the hotel for 2 weeks to ski. The comments of others for stayed for a short time we find difficult to reconcile with our own experience.
We found the staff very helpful and pleasant in all areas of service. Contrary to what some others have said we found the hotel to be clean. When we needed service from the front desk we received it without question and in a timely manner.
The breakfast was great and the restaurant which we ate in provided good food, reasonably priced. The bar staff were very chirpy and we enjoyed 'Happy Hour' and the informal service. We prefer friendly staff who you can chat too and help the atmosphere along since we are on holiday.
In fact the service contrary to what others said is as higher as anywhere else in Banff. Our son also stayed for 9 nights and between the 3 rooms we had none of the experiences of others!
Our room was very comfortable and clean and needed updating. There is a limited range of TV channels but we don't go on holiday to watch TV. A movie channel would be nice though. The hot tub was great and very social. One did stop working and was freezing - lovely to jump into and was great to help with the sore muscles after a hard days skiing. Cup half full rather than half empty!
We will be returning to the Ptarmigan when Easter falls in March again. Having stayed on Tunnel Mountain and experienced the inconvenience and expense of getting into the town, the fact that the shops, restaurants, bars etc were 2 minutes away: the ski bus picks you up and drops you off outside and the ski lockers made the whole experience very relaxing and going skiing effortless.
Lastly, no one has mentioned the free local bus passes which the hotel provides which enabled us to get up to the Upper Hot Springs after skiing, something not to miss.
- Official Description (provided by the hotel):
- - Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more less
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- Also Known As:
- Banff Ptarmigan Hotel Banff
- Ptarmigan Inn Banff