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“Great hotel” 4 of 5 stars
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
3.0 of 5 Hotel   |   337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #24 of 33 hotels in Banff
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
“Great hotel”
4 of 5 stars Reviewed February 4, 2013 via mobile

The location of this hotel was perfect. The rooms were very clean and service was awesome. I found the beds a lumpy and not the most comfortable. The brunch offered in the morning was a perfect start to the day

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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664 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Calgary, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 27, 2013

This is an excellent hotel. The location is walking distance to the downtown strip. The staff were friendly and helpful, the breakfast (included) was phenomenal, the beds were very comfortable there was free underground parking, internet is complementary and though the hotel was almost at capacity there was no noise. We had an excellent stay and will definitely stay here again.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, February 8, 2013
Welcome home and thank you s much for taking the time to write a review. We are so happy to hear you had an excellent stay. Just for your information we also offer complementary bus passes to get you all around town for free as well which are available at the front desk. Thank you again for the review and we look forward to your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 26, 2013

I was looking for a deal to go and ski and stay, there were only deals if I was staying four nights and I could only get away for three. The Ptarmigan Inn was fantastic and a good deal. We were upgraded to a room with fire place for no charge. Hotel staff were weloming and helpful. We had such a great time there. Just so you know, the Rose and Crown pub has a live band during the week, really great place for casual laid back evening:) I hope this helps.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, February 8, 2013
Welcome home and thank you so much for taking the time to write a review. We are so happy you enjoyed your stay with us as well as your complementary upgrade. Also glad to hear you enjoyed the local entertainment, we always have tickets available for Wild Bill’s shows at the front desk or lounge that offer an array of musical talent and line dancing… they even have a mechanical Bull.
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Treorchy, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

Just returned from annual 11 night holiday in Banff. Hotel is ideally located on the edge of downtown and the ski buses stop right outside. The management and staff are so friendly and will do everything possible to make your stay an enjoyable one. We have stayed at this hotel many times and will continue to do so in the future.

Room Tip: All rooms have the same facilities but we prefer an outside room with a balcony as they are cooler.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 18, 2013

Location is good - right on the main street. No mini fridge in the room. Our bed was very soft and quite uncomfortable. We stayed 5 nights and our room wasn't serviced twice (despite being out for the entire day - I guess they just forgot???) breakfast was included and was fine. Food at the Meatball was good. Twice we ordered room service and had to go down and pick it up ourselves (to avoid a delay as they were busy). The fire alarm went off at 3.30am (apparently set off by a guest and no fault of the hotel.) We chose the Ptarmigan because it was cheaper than other accommodation in Banff (I personally think Banff accommodation is completely overpriced).

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, February 8, 2013
Welcome home and thank you so much for taking the time to write a review. I have passed your comments onto our Restaurant manager in regards to your room service experience, they are currently finding solution to fix the problem and avoid delays. For longer stays housekeeping usually don’t service rooms every day to reduce the environmental impact we have on town, but this can avoided by placing your ‘make up room’ sign on the door. We have the benefit in living in a picturesque mountain town which some may consider ‘overpriced’ but we do stay competitive with all the hotels in town. Should you require any additional information or have anything else you would like to mention please do not hesitate to contact me directly.
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Edmonton, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 17, 2013

Bought a hotel and tour package from living social or dealfind (can't remember) with a hike. We enjoyed our stay and it is the second last hotel before the main street so we enjoyed we had a short walk to go shopping and eating.

Loved the hot breakfast with the omelette station.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 15, 2013

We got a free room upgrade because our's was a bit too hot, the management was wonderful! The breakfast buffet was also great and the hottubs and underground free parking!!!
The staff were super nice and accomodating! The hotel is a in the best location as its a hop and skip away from all the stores since its on Banff avenue and right next to the main downtown core.

Room Tip: Standard rooms cant control the temperature in them, so it gets pretty warm!
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #24 of 33 hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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