This is an excellent hotel. The location is walking distance to the downtown strip. The staff were friendly and helpful, the breakfast (included) was phenomenal, the beds were very comfortable there was free underground parking, internet is complementary and though the hotel was almost at capacity there was no noise. We had an excellent stay and will definitely stay here again.

I was looking for a deal to go and ski and stay, there were only deals if I was staying four nights and I could only get away for three. The Ptarmigan Inn was fantastic and a good deal. We were upgraded to a room with fire place for no charge. Hotel staff were weloming and helpful. We had such a great time there. Just so you know, the Rose and Crown pub has a live band during the week, really great place for casual laid back evening:) I hope this helps.

Just returned from annual 11 night holiday in Banff. Hotel is ideally located on the edge of downtown and the ski buses stop right outside. The management and staff are so friendly and will do everything possible to make your stay an enjoyable one. We have stayed at this hotel many times and will continue to do so in the future.

Location is good - right on the main street. No mini fridge in the room. Our bed was very soft and quite uncomfortable. We stayed 5 nights and our room wasn't serviced twice (despite being out for the entire day - I guess they just forgot???) breakfast was included and was fine. Food at the Meatball was good. Twice we ordered room service and had to go down and pick it up ourselves (to avoid a delay as they were busy). The fire alarm went off at 3.30am (apparently set off by a guest and no fault of the hotel.) We chose the Ptarmigan because it was cheaper than other accommodation in Banff (I personally think Banff accommodation is completely overpriced).