Location is good - right on the main street. No mini fridge in the room. Our bed was very soft and quite uncomfortable. We stayed 5 nights and our room wasn't serviced twice (despite being out for the entire day - I guess they just forgot???) breakfast was included and was fine. Food at the Meatball was good. Twice we ordered room service and had to go down and pick it up ourselves (to avoid a delay as they were busy). The fire alarm went off at 3.30am (apparently set off by a guest and no fault of the hotel.) We chose the Ptarmigan because it was cheaper than other accommodation in Banff (I personally think Banff accommodation is completely overpriced).

Bought a hotel and tour package from living social or dealfind (can't remember) with a hike. We enjoyed our stay and it is the second last hotel before the main street so we enjoyed we had a short walk to go shopping and eating.

Loved the hot breakfast with the omelette station.

We got a free room upgrade because our's was a bit too hot, the management was wonderful! The breakfast buffet was also great and the hottubs and underground free parking!!!
The staff were super nice and accomodating! The hotel is a in the best location as its a hop and skip away from all the stores since its on Banff avenue and right next to the main downtown core.

One night stay just after New Years. Hotel was showing its age, and didn't quite compare to other hotels in the area (such as the Banff Caribou Inn). A few minor things in our room, such as the patio door not locking, the bed was too soft, the TV image quality was poor.

But, the price was excellent, the included breakfast was likewise (the omelette station made it really good), and the staff was great, particularly those in the breakfast restaurant (called Meatballs I believe). It was half a block to the Safeway and the rest of Banff downtown. So if I was looking for a short getaway that won't cost too much, I'd definitely come back to Ptarmigan.