We got a free room upgrade because our's was a bit too hot, the management was wonderful! The breakfast buffet was also great and the hottubs and underground free parking!!!
The staff were super nice and accomodating! The hotel is a in the best location as its a hop and skip away from all the stores since its on Banff avenue and right next to the main downtown core.

One night stay just after New Years. Hotel was showing its age, and didn't quite compare to other hotels in the area (such as the Banff Caribou Inn). A few minor things in our room, such as the patio door not locking, the bed was too soft, the TV image quality was poor.

But, the price was excellent, the included breakfast was likewise (the omelette station made it really good), and the staff was great, particularly those in the breakfast restaurant (called Meatballs I believe). It was half a block to the Safeway and the rest of Banff downtown. So if I was looking for a short getaway that won't cost too much, I'd definitely come back to Ptarmigan.

I love this place. We actually had to buy a feather top for our bed because the beds here have 'em... And it's so comfortable.

The breakfast is great and included in the price and its worth it.

They are a few blocks away from where all the action is in the town site.

We'll definitely come back. We try to every year, at least once

Went down for New Years Eve with a group of friends and had a fantastic trip. The underground parking is very nice, rooms were well maintained and perfectly clean when we arrived. They sell themselves short on the website, the breakfast is more than a continental as there was freshly cooked pancakes, meats and eggs each morning as well as the omelette station. Location of the hotel is perfect, especially for New Years eve, it's right on the main drag and took us mere minutes to walk to wherever we wanted to go. Will definitely stay again and recommend to friends.