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“Banff 2012” 4 of 5 stars
Review of Banff Ptarmigan Inn

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Banff Ptarmigan Inn
3.0 of 5 Hotel   |   337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada   |  
Hotel amenities
Ranked #23 of 33 hotels in Banff
Banff
1 review
1 helpful vote 1 helpful vote
“Banff 2012”
4 of 5 stars Reviewed November 12, 2012

Our stay started off pleasant. The lady at the front desk was welcoming and helpful. Room was on the smaller side but was clean, bed was comfortable, and the view of the deer walking down the side walk was great :). Location was excellent. Quick walk down the street and there were lots of dinner choices. Hotel was quiet. I found the hallways cold. Breakfast in the morning was okay. Omelette was good, but I found other items to be bland (pancakes, sausage). But for the price is was fine. Overall we enjoyed our stay.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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684 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
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English first
Edmonton, Canada
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 11, 2012

The a/c was blasting in the halls (and directly across from our room's door) the entire stay, even with it being -5 outside. The room was set to 15 degrees and even when turned up to 30, was still very cold. The hot tub actually burnt my feet it was so boiling hot, and I did complain to the front desk, who didn't even apologize. The fact that cheap memory foam was on top of the mattress was pathetic to me, someone with horrible back problems, and made it so sleep was impossible. The underground parking ís so low you have to be willing to scrape the top of a normal sized pickup just to get in and out. The food at the Meatball's free breakfast is worth every cent you pay. The service for the entire hotel is sub-standard at best. I love Banff and stayed here cause it was very central. Don't make the same mistake...

Room Tip: Book at the Rimrock
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, November 13, 2012
Thank you very much for taking the time to write a review, I am sorry the hotel did not meet your expectations. Our hallway temperatures are controlled by our ‘smart’ sensors that regulate the temperature of the hotel; we are looking into seeing why the corridors were so cold on the day in question as they usually regulate around 17 degrees Celsius. Our hot tubs are checked throughout the day every day to make sure that they are at the correct temperature so I apologize that you burnt your foot. Our luxury feather beds are on all our beds to add to the guest comfort, for a firmer sleep experience the feather comforter is removable. If you would like any additional information or have any further concerns please do not hesitate to contact me at the hotel directly.
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Calgary, Canada
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 9, 2012

We stayed at the Banff Ptarmigan Inn last weekend. I had booked the hotel online, and read the previous mixed reviews. For the price ($100/night off-season), I was a little disappointed. The room was an OK size and clean but definitely hadn't been renovated in a long time. Everything was outdated and old looking, including the fixtures in the bathroom which were stained and chipped. The beds were a little soft - we definitely noticed that by the second night. The worst part for me was there were no comfy chairs in the room - only a little bistro set. Understandably, there wasn't room for much more as this was a 2 queen room, but I always love having a comfy chair to relax in. The staff were friendly, the hot breakfast was passable.

If you are staying here just to sleep in the room, it's great. If you plan to hang out in the hotel, I'd choose a different one.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, November 10, 2012
Thank you so much for taking the time to write a review. I am sorry to hear that your stay with us was not all it could be; we strive to make sure that every guest visit is as comfortable and pleasant as possible. Due to the size of our room’s larger comfy chairs is not feasible however we are planning on renovating the hotel in the future so this is something that is on our list. All of our beds have our mountain feather comforters on them for added comfort, but they are removable for a firmer sleep experience. If you have any further comments or concerns please do not hesitate to contact me at the hotel directly.
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Edmonton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 24, 2012

Let's set the stage for what this review perspective is coming from. Being in our early 20s, we aren't looking for something high class and are mainly looking for somewhere to lay our heads after a day in Banff.

That being said, we don't want a dive or complete hole in the wall.

The Ptarmigan in fits perfectly for what we want, somewhere with a decent hottub (two different temperature tubs), good sized rooms and close walk to the main downtown "core". There is no swimming pool which is unfortunate, but minor detail. The rooms are clean and have a flat screen TV to kick back and relax to catch the sports highlights, while the beds are pretty comfortable. One draw back is that there are no mini-fridges in the rooms, which poses a slight issue for chilling the beers.

The staff seem very friendly and helpful when answering questions.

All in all a great place to stay if you don't want to spend $$$ on a place to simply lay your head!

Room Tip: No rooms have A/C, so keep your doors open when you're there to catch the draft of the A/C in th...
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, October 29, 2012
Thank you so much for taking the time to write a review. We are glad you had a good stay with us as we try to accommodate guests of all needs and budgets. In the future we do plan on renovating our entire spa area so please stay tuned for more information and added guest amenities. Although we don’t have fridges in the rooms I hope you were able to keep your beverages cold in our ice buckets that fit perfectly on the bedside dresser.
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Selborne UK
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 23, 2012

Banff Ptarmigan Inn being situated on the main street in Banff is close to all the attractions, shops, restaurants etc. The reception staff were very helpful and efficient, my room was clean and comfotrable although it did not have a good view, being in the side of the building it was extremely quiet. The hotel has its own car park so it was easy to leave the car there for a couple of days and walk to the attractions, or get on one of the tours - all of which collect guests from the hotel. The food at breakfast was extremely good although the room was rather dark, but this seemed to be normal for hotels in this area. WiFi was freely available, although at peak periods there could be a delay in the service. This is a hotel I would certainly return to.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, October 29, 2012
Thank you so much for your review. We strive to ensure that every guests stay is as relaxing and comfortable as possible. We have just finished installing new carpets in the restaurant to brighten things up and you will see the difference on your next stay. Also as an added service ask us about our complementary Roam bus service to make getting around town even easier.
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Ottawa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 19, 2012

The room was clean, the best was very confortable the view was great...I will be back! And the Breakfast was great and the view...fabulous! It was right downton Banff close to all the shopping it was great!

Room Tip: What can I say it was great and within walking distance to lots of restaurants
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnsley, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 17, 2012

stayed there in sept , wouldnt stay again the hotel was dirty a shame as it was a supurb location. the windows inside had not been cleaned in a long time. and there was a thick dirty dust on window sills and skirting boards . i spoke to other guests at the time and they also were dissappointed with the cleanlinesss.there was also an empty beer can on the balcony and it hadnt been swept. i complained but nothing was done about it . i must say though that the beds were very comfortable and clean.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ArjunBanff, Front Office Manager at Banff Ptarmigan Inn, responded to this review, October 29, 2012
Thank you so much for taking the time to write a review. We at the Banff Ptarmigan Inn like to pride ourselves in our customer service and cleanliness. It seems we missed the mark in this case and I am deeply sorry about that. We are making every possible effort to always improve upon our service and guest experience, I know should you return you will see the difference. If you would like any additional information or have any further comments please feel free to contact me at any time.
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Additional Information about Banff Ptarmigan Inn

Address: 337 Banff Avenue, Banff, Banff National Park, Alberta T1L 1H8, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service
Hotel Style:
Ranked #23 of 33 hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff Ptarmigan Inn 3*
Official Description (provided by the hotel):
- Located on Banff Avenue, one short block from downtown Banff- Includes Full buffet breakfast with a made to order omelette station- Indoor hot tubs, sauna, steam and fitness equipment- The Meatball Pizza and Pasta- 134 cozy hotel rooms- The Sundance and Atrium function rooms for small to mid-size - meetings/receptions- Complimentary wireless internet access in all guest rooms- Heated underground parkade with free parking (first come basis)- Complimentary Roam Bus passes for the Banff transit system. ... more   less 
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Also Known As:
Banff Ptarmigan Hotel Banff
Ptarmigan Inn Banff

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