We found the hotel very friendly/homely with a 24hr reception, which gives you peace of mind. All the staff were very helpful and the food was very good in the restaurant and we had no problems with eating there. The sauna/jacuzzi room was very clean with lovely views. Our room was very big with plenty of room with a fridge and tea making facilities, main let down was we did'nt have a view but we were out most of the time anyway so it did'nt riun our holiday. The hotel was at the end of Banff avenue and was very well located for all the shops, restaurants and museums etc. I did hear that the decor is getting a make over in February. I would reccoment this hotel to anyone to stay in.
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