Stayed at this hotel October 27th to the 29th and found it to be a great hotel in a great location. Check-in was quick and easy with the Australian girl (sorry did not get her name) and she had us in our room 5 minutes after we walked into the hotel. She is a lovely friendly girl who made us feel at home and set the tone for the rest of our stay. First impressions are always important to us so this was a great indicator that our stay was going to be good. Our room was 205 which was clean and spacious but the view was not great as we looked onto a brick wall and roof tiles. We did not plan to stay in our room much so didn't ask for a change. We were leaving our room to go down for breakfast on the 28th when we smelled smoke so we reported it to Ancy at the front desk, she was on the radio immediately and that started their evacuation fire drill, we were asked to go to the hotel next door where we were given coffee or tea to warm us up as it was a chilly morning.. The manager took control of the situation and the emergency was over in 10 minutes. He had us back in the hotel making sure we were all ok. Very professional and safe way of handling what could have been a bad situation so kudos to the management and staff.
We asked Ancy at the front desk if it was possible to move rooms, she had the bellboy show us another room and help me move to the new room 202. It was a very large room with a good view of the main street and the mountains. Great service from Ancy ! she was always smiling and was really helpful any time we needed anything. She is a great asset to the hotel.
Breakfast in Ricky's was excellent both days and the service was really good, Criselda was our really good waitress and looked after us while we were there, nothing was too much trouble and she was always a happy and cheerful person. All the restaurant staff were really friendly and helpful.
We had a glass of wine in the bar and again service was good and the waitress was really nice.
We used the steam room and hot tub and found that it took a bit time for the steam to reach the right temperature so we suggest hit the button the minute you get there and enjoy the wait time in the hot tub. There is also a dry sauna that we did not use but we looked into it and it was nice and hot.The area was really clean and had plenty of clean towels available. The hotel may want to have more signage giving directions on how to find the spa area as we had a bit trouble. finding it.
We have stayed in Banff on many occasions and found this stay to be one of our best. Great job guys and keep up the good work.
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