First of all the location of this hotel is great. You are right downtown, which made it convenient for shopping, restaurants, etc. Also, liked the underground garage which made us feel comfortable about our car being secure. The rooms are spacious enough for 2 people. The rooms have no AC, but they do have great ceiling fans which made the temperature very comfortable. Our room faced the back of the hotel so we had some noise from the street, also the train, etc. Rooms could use some updating, bathrooms need a fan and also a microwave in the room would be nice. We wanted popcorn one night and had to have the front desk staff pop it for us, which was very inconvenient. Overall, I would definately stay here again and also recommend it to others.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 16, 2013
Dear Cindy F,
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Thank you for your recent review of the Banff International Hotel. We greatly appreciate the time you took to review our hotel as it helps us to celebrate our successes and make improvements to other areas.
One of the great things about the Banff International is our many room type options. The room that you and your party stayed in was perfect for a couple. We also have loft rooms that feature a pillow top double bed and 2 plush pillow top queen beds in the loft. Additionally, our premium deluxe rooms feature 1 king or 2 queens in a very spacious room with beautiful mountain views. There is something for every group.
As you mentioned, our rooms are not equipped with A/C, but do come with a ceiling fan as well as a table fan located in the closet. As Banff is generally only hot for a couple weeks out of the year, most hotels do not have A/C. We also provide heavy blackout blinds to help keep the sun out of the room. As we do not experience much humidity here, this really helps to create a cooler environment.
The train tracks run right beside the main street in Banff. Unfortunately the noise of the passing trains is unavoidable for most residents and visitors of Banff. As for the sound of passer-bys, please feel free to make a request on your reservation for a quiet room. We will do our best to find you a room where you will be least disturbed.
We are very excited to tell you that we will be undergoing an extensive renovation beginning this winter. We would love to welcome you back to show you what improvements Brewster Hospitality has made.
Thank you for your loyalty and we hope to see you again soon.
Hotel Sales Coordinator
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.