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“Only ok, great location” 3 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
3.0 of 5 Hotel   |   333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #28 of 33 Hotels in Banff
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Only ok, great location”
3 of 5 stars Reviewed August 19, 2013 via mobile

Negatives
- smell in hallway (like body odor)
- smell in room (stale)
- outdated decor, could use an update
- double beds, not queens as advertised and they couldn't accommodate our King bed request
- no AC
- ceiling fan has one speed
- extra table fan works, but oscillating mechanism was broken
- beds were relatively comfortable, but too hard by my standards
- view of the Safeway parking lot from our room, noisy delivery trucks
- train was super loud at night
- busker on the corner with his drums was loud at night - would've closed the window but fresh air is nice in a stale room
- very difficult to change to the shower setting, husband had to really pull hard to switch from spout to shower head (the whole spout/head could use replacing and water had low pressure)
- not really a couple friendly hotel

Positives
- recommended for families with kids
- great location
- clean room
- offered a living social deal
- staff are polite
- had hot springs vouchers with the deal we purchased and a staff member delivered them to our room

  • Stayed August 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 23, 2013
Dear Monka29,

Thank you for your recent review of the Banff International Hotel.

We appreciate your comments and suggestions and are pleased to inform you that the hotel will soon be undergoing extensive renovation. Since purchasing the Banff International Hotel in March 2012, one of our primary goals has been listening to our guests and creating a plan to increase the overall comfort of our guests. While the plans are still being finalized, I can tell you that it is going to an incredible renovation!

Please accept our apologies in respects to the train. Unfortunately the Banff town site was built right beside the train tracks and trains can be heard from almost every hotel in Banff.

For a better view, opt for our Premium rooms or Loft Suites.

We are very pleased to hear that our staff members provided you with good service.

Thank you for your business and we hope to see you back once we have renovated!

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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393 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 17, 2013

The hotel is clean, comfortable beds. Service in Restaurant a bit slow but we managed to check in early which was a bonus. Located at end of the Main Street in Banff. Acces to lots of shops and restaurants.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 19, 2013
Dear Helenekiernan,

Thank you for choosing Banff International Hotel for your recent visit. Your feedback is very important to us and we appreciate the time you took to write a review. We are happy to read that you found the beds comfortable, enjoyed our convenient downtown location, and received an early check-in.

Brewster Hospitality strives to exceed our guests expectations by providing the right services and guest experiences to make each and every stay relaxing, enjoyable and filled with great memories.

We truly appreciate knowing that our guests have been well served so we can celebrate our success and work towards even better service in the future. We apologize for the wait at Ricky's, our on site restaurant. Should you return to Banff we would love to host you again and show you our improvements.

Thank you again for your feedback.

Sincerely,

Jessica Hall
hotel Sales Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 10, 2013 via mobile

Banff gets hot in the Summer and there is no air conditioning. Rooms are too warm to sleep comfortably even if you leave the small window and curtains open. It is located close to town but everything else about The hotel is just average. I would not stay here again.

Stayed August 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 14, 2013
Thank you for taking the opportunity to share your experience at the Banff International Hotel. As you mentioned, the hotel is located right on the main street and close to shopping and dining. We are also walking distance to hiking trails, canoe docks, and horse rides, as well as a short car/bus drive to the Banff Upper Hot Springs and Gondola. Unfortunately it can get warm in our guest rooms as there is no air conditioning. Many hotels in Banff operate without air conditioning as it is only needed a few weeks out of the year. Our guest rooms are all equipped with a ceiling fan and a table fan (located in the closet) to help offset the heat. Additionally, opening windows in the evenings beings in fresh mountain air.

Very appreciate your review and will do our best to improve in the future.

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2013 via mobile

The room was badly layed out and the housekeeping was very poor (beds not dressed properly, surfaces not cleaned, toiletries not replenished.) On arrival there was a piece of glass at our room door. When I reported this, the front desk staff didn't seem worried and I had to suggest that it be cleaned up. We requested a fridge and that was not received well either. It has prime location in Banff but they need to review their customer service and housekeeping. Not impressed! :(

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 14, 2013
Dear clairebuck83,

Thank you very much for your review on tripadvisor. We are very pleased to read that you found our hotel to be primely located. Please accept our apologies for the lapse in our housekeeping and front desk service standards. It is our aim to provide excellent service to all of our guests but it seems like we missed the marked. I have passed on your complaints to the appropriate departments and these will be addressed. We do hope that we will be able to welcome you in future and help change your mind about our hotel.

Thank you for taking the time to review our hotel,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Deer, Canada
Top Contributor
70 reviews 70 reviews
12 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 8, 2013 via mobile

Hotel room was a good size, two queen beds which were very comfortable. I had read that there was no air conditioners and yes our room was hot so opened the window which was a little noisy but there was also a small electric fan in the cupboard which helped. The foyer and hall way carpets look tired and need replacing. Service was quick and friendly. Had a drink at the bar which was once again friendly and quiet. Ricky's breakfast was large and delicious. Location handy to envy thing in Banff. For the price worth it and walkable to all places. A deer was busy eating the flowers out of the garden in the front when we left in the morning. If you have a 4X 4 height restrictions were 1.85 cm so we had to park our dodge on the street. Staff gave me a map of where I could park and it easy enough to find a spot on a busy day.

Stayed August 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 14, 2013
Dear ozuck,

Thank you for taking the time to review our hotel and for the 4/5 rating. We are happy to hear that you utilized the fan that is provided in every guest room. Our staff strive to offer excellent service and we are pleased to hear that they were quick and friendly. Our location is perfect as is it located right in the downtown area and a short walk to most dining and shopping. We have plenty of wildlife that frequently visit the downtown area and are happy you got to meet one of the deer. If wildlife sightings interest you please visit the front desk for advice on locations best known for wildlife sightings or information on wildlife tours.

Thank you again for your review and we hope to welcome you and your friends back soon,

Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 8, 2013

We spent 2 nights at this hotel, one before our horse packing trip and one at the end. The hotel was very clean and comfortable and the staff was wonderful. They went out of their way to accommodate our needs. Would highly recommend this hotel.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 14, 2013
Dear Lois29801,

Thank you for giving the Banff International Hotel a 4/5 rating on Trip Advisor. We are excited to read that your stay with us met your expectations and you were happy with your overall experience at our hotel, including our friendly and helpful staff.

We look forward to welcoming you back when you return to the Canadian Rockies.

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elanora, Australia
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 1, 2013

We stayed here for 4 nights in Jan 2012, We had a back corner room it was excellent. Overlooked the car park of supermarket on one side and snow covered mountains on the other. The room was a big well appointed room, great comfy bed, full size bathroom, nice and quiet.
Right on min street so easy walking and very convenient to everything. Good restaurant we had breakfast and it was great value and good food, lovely bar and very welcoming foyer with fireplace. Staff were very helpful and friendly, gave us good info as to what dog sled company to us. All round great hotel and would highly recommend a stay here. Great coffee at Second cup in Caribou St. Must go to to The Keg for great steak and Grizzly House for the Fondue. Love love Banff

Room Tip: One of the back corner rooms we can highly recommend
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Hotel Sales Coordinator at Banff International Hotel, responded to this review, August 14, 2013
Greetings from the Banff International Hotel!

We were pleased to learn of the exceptional experience you received during your recent stay with us.

We always strive to ensure our guests are truly happy with every stay and our team are humbled and found it an equal joy of have you and your significant other in-house.

Thank you again for sharing with us and for recommending us to other travelers.
We truly look forward to serving you in the near future.


Sincerely,

Jessica Hall
Hotel Sales Coordinator
Brewster Hospitality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #28 of 33 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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