We stayed here in July 2013 on a 25th Anniversary trip.
Checking in was very straightforward and carried out by a friendly, helpful young lady. We had a Superior Room towards the back of the hotel. I had been slightly worried about the reviews on here about the rooms being tired and dated but I have to say that I was pleasantly surprised. The room itself was clean and the bed was very comfortable. The bathroom was fine as far as size and usability. We had a problem with the bath not draining and after a call to reception a man was quickly dispatched to sort it out. A company shouldn't be judged on problems cropping up but on how they dealt with it and I have to say hats off to the maintenance staff who got it sorted for us without us having to re-pack and change rooms.
We were in Banff when the temperatures hit the mid 30's and the lack of air conditioning wasn't a major issue. Our bedroom curtains had been left shut during the day and the ceiling fan and desk fan did the job at cooling the room down for us. I was told that most hotels in Banff don't have air con due to not requiring it for most of the year, I knew about the lack of air con before we arrived so the lack of it was no surprise if you have done your homework.
A mini fridge would have been nice but it wasn't a major issue to us. The wifi is ok for viewing things like facebook/twitter although it is very slow but forget trying to upload any pictures for the folks back home. It is much better down in Ricki's bar or you can buy 15 minutes of high speed internet for a few dollars down in reception.
We ate in Ricki's for breakfast one day and had an evening meal there. The waiting staff were all great as was the food.
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