Don't let the nice exterior fool you - the rooms are in need of an update. And half the rooms have no view!
We live in Alberta and have been to the Rocky Moutians countless time and stayed in Banff on many occasions. We like to try new Properties and see who has the best rate or value for our stay. This time we prepurchased our rooms with Expedia and regret that. This Hotel is in a great location at the start of the Hotels on Banff Ave. Great exterior. We checked in and went to our room only to look out the window at an interior walls at other interior windows and hotel vents. To top that off the decor was original!! Guessing it's upwords of 30 years old and not even quality prices to call antiques but cheap stuff. I will never stay here again!! The outdated cheap room and lack of any quality are amazing!
We did go to the front desk to say 'We would like to change rooms', they did give me the song and dance that the hotel is full and we had a prepaid room - but I commented that we didn't pay for the worst room on the Property. I was told to hold off on checking in and they would see what they could do so I complied. They did change our room location, which I truley appreciated but the old decor remained the same. We had our 4 nights there and that was enough. Never again. They have a high Tripadvisor rating displayed on the check-in counter - not sure how they got this given what we experienced!
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