The entrance is OK and the staff are pleasant. There is no extra charge for parking. The beds were a bit soft but not too bad. But the decor in the room had not been updated since the 1970s---cheap furniture, stained rug, a silly little sitting area that faces...a blank wall. No desk, wifi that is so slow you can fall asleep waiting for the connection to work, a big-screen TV hidden away in a cabinet that requires massive neck-craning to view from the beds. More annoying was the poor quality of housekeeping. I used a packet of coffee my first morning, and it was not replaced by the maid. The phone in the room didn't work, so I could not call for a replacement; instead I ended up walking down to the front desk in my PJs to get more coffee. The second day the maid didn't even bother picking up the bathmat; she just left it rumpled on the bathroom floor. The hand towel was dumped on the back of the toilet, leaving the bathroom looking like someone had broken into the room and rifled through things. Are the maids here on drugs? Or just incompetent? The sad thing is that most Banff hotels seem to be stuck in a similar 1970s time warp. It almost seems like all the cool people moved to Whistler 20 years ago and Banff hasn't bothered to make any changes since then. The scenery in Banff is unbeatable, but the Banff International Hotel...an overpriced Motel 6.
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