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“Nice stay” 4 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
3.0 of 5 Hotel   |   333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #27 of 31 Hotels in Banff
Calgary
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
“Nice stay”
4 of 5 stars Reviewed April 21, 2013

It was the perfect location within walking distance to downtown. Decent hotel. Clean room . Room heating was a bit on the hot side. Underground parking was great . The staff was friendly and accomodating. Great value . Enjoyed our stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 reviews from our community

Traveler rating
    73
    174
    114
    40
    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Calgary
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 20, 2013

Decent hotel, in a good location. The furniture in the room I was in was quite old, with stains on all three of the chairs in here. Carpets are looking a bit tired, showing signs of use. It's definitely time for management to upgrade the rooms. Aside from my sitting situation, everything seems clean (I'm just going to avoid looking under the sheets! What I don't know can't hurt me ...)

For the price I paid, I probably couldn't expect much more, but I'd be shelling out a few extra dollars to stay in a fancier hotel in the future.

Staff was friendly, the halls are quiet - so overall, this hotel gets an average rating.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Executive Coordinator at Banff International Hotel, responded to this review, May 3, 2013
Dear Eugene Wu:

The Banff International Hotel has a sincere desire to provide a quality experience for all of our guests. Feedback, such as your own, assists us in understanding our strengths, but, most importantly, our weaknesses. We are happy to inform you that the hotel will be undergoing large-scale renovations in the near future which will enable us to provide new and improved services and facilities for our customers.

Your business is important to us and we do appreciate your input. Thank you once again for your constructive comments.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 14, 2013

absolutely horrible hotel, the staff was so incredibly rude and unprofessional. to many yahoos in the halways at night, like seriously?? the security guard didn't do anything about it (the short one), mind you he even came inside and had a glass of wine with us (WHILE HE WAS ON SHIFT). i couldnt believe the service, and that kid who works at the front desk who was like 16, like hell-oooo there are tons of people in this world needing jobs yet you hire a unprofessional 16 year old? worst hotel in banff ever, DONT STAY THERE.

  • Stayed March 2013, traveled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Executive Coordinator at Banff International Hotel, responded to this review, May 3, 2013
Greetings from the Banff International Hotel!

Thank you for sharing your feedback. We are alarmed to read about your profoundly negative experience during your recent stay at our hotel. Please accept our sincere apology for the issues you encountered and know that your remarks are taken very seriously. The relevant departments have been fully informed of the points you have raised and, rest assured, action will be taken.

Thank you once again for taking the time to review your experience at our hotel. It is with these discerning comments that we will be able to better the standards of service that we provide to our customers.

Sincerely,

Alexandra George
Executive Coordinator
Brewster Hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 14, 2013

this is a great place right on the main strip in Banff, but not too close that its too noisy. It was the perfect walking distance to all the main shops. Beds were very comfortable and we had no issues at all. would definitely come back here again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow,Scotland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed April 12, 2013

Just back from 12 night stay at the Banff International, We had a great room (519) it overlooked Safeway but you also had the mountains behind as this room is on the top floor. Excellent location for shops and restaurants in Banff, especially as it was pretty cold so you didn't want to have to walk too far ! Staff all very helpful and friendly.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 2, 2013

Stayed in this hotel when i travelled to banff to see the real Canada. The glaziers to the Rocky Mountains what a beautiful country Canada is. This hotel was perfect for evrything we wanted to do and located centrally to everything. Overall good hotel and perfect location.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 25, 2013

We got a special, working out to almost nothing per night in Banff, we had nothing to lose as the location was perfect - across the street from the Safeway, right at the start of the shops and restaurants on Banff Ave (none of the noise from the clubs/restaurants but only a couple of blocks away to get there). We thought there would be something wrong with it for sure, but, there wasn't. Clean, comfy beds, noise policy after 11pm, Ricky's for breakfast downstairs, nice entrance/etc. The rooms were basic, but clean/comfy/quiet/location made for a perfect vacation.

Room Tip: We didn't get a view, we were just happy it was a quiet room but it overlooked the roof/heater...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, March 26, 2013
Dear Joanne

Greetings from the Banff International Hotel!


We were pleased to hear of the exceptional experience you received during your recent stay with us.

We strive to ensure that our guests are happy, and we are humbled that we made an extra positive impact on your stay.


Thank you again for sharing with us and we truly look forward to serving you in the near future.


Sincerely,

Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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