absolutely horrible hotel, the staff was so incredibly rude and unprofessional. to many yahoos in the halways at night, like seriously?? the security guard didn't do anything about it (the short one), mind you he even came inside and had a glass of wine with us (WHILE HE WAS ON SHIFT). i couldnt believe the service, and that kid who works at the front desk who was like 16, like hell-oooo there are tons of people in this world needing jobs yet you hire a unprofessional 16 year old? worst hotel in banff ever, DONT STAY THERE.
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