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“excellent location & room” 5 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
3.0 of 5 Hotel   |   333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #27 of 31 Hotels in Banff
Glasgow,Scotland
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
54 helpful votes 54 helpful votes
“excellent location & room”
5 of 5 stars Reviewed April 12, 2013

Just back from 12 night stay at the Banff International, We had a great room (519) it overlooked Safeway but you also had the mountains behind as this room is on the top floor. Excellent location for shops and restaurants in Banff, especially as it was pretty cold so you didn't want to have to walk too far ! Staff all very helpful and friendly.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Manchester, United Kingdom
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed April 2, 2013

Stayed in this hotel when i travelled to banff to see the real Canada. The glaziers to the Rocky Mountains what a beautiful country Canada is. This hotel was perfect for evrything we wanted to do and located centrally to everything. Overall good hotel and perfect location.

  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 25, 2013

We got a special, working out to almost nothing per night in Banff, we had nothing to lose as the location was perfect - across the street from the Safeway, right at the start of the shops and restaurants on Banff Ave (none of the noise from the clubs/restaurants but only a couple of blocks away to get there). We thought there would be something wrong with it for sure, but, there wasn't. Clean, comfy beds, noise policy after 11pm, Ricky's for breakfast downstairs, nice entrance/etc. The rooms were basic, but clean/comfy/quiet/location made for a perfect vacation.

Room Tip: We didn't get a view, we were just happy it was a quiet room but it overlooked the roof/heater...
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, March 26, 2013
Dear Joanne

Greetings from the Banff International Hotel!


We were pleased to hear of the exceptional experience you received during your recent stay with us.

We strive to ensure that our guests are happy, and we are humbled that we made an extra positive impact on your stay.


Thank you again for sharing with us and we truly look forward to serving you in the near future.


Sincerely,

Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Top Contributor
76 reviews 76 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed March 20, 2013

On our first trip to Banff in September we stumbled upon this hotel with a great package which was a night rate ($200) that included the gondola ticket and a lake cruise. Great value for money and we enjoyed it a lot. You cannot beat the location of this hotel, it's right in the centre of it all. The hotel itself can do with a revamp but who needs to stay in the room for long when there is so much to see outside.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, March 22, 2013
Dear Helenseaborne

Greetings from the Banff International Hotel!

It was a pleasure to host your visit to both Banff and the Banff International Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s location and all the different activities our company has to offer its guests. We found it a joy to have hosted you in house.

Thank you for sharing with us and we look forward to serving you again soon.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 17, 2013 via mobile

We got a two nights for one rate so was well worth the price. The location (2 blocks from the centre of town) was excellent. Parked the truck on Friday and didn't have to drive till we left Sunday. Garage was a tight fit to get in 6'1" clearance) but roomy inside. Room was very clean and smelled nice. Was a great size with a comfy bed. I read that there may be issues with noise but was nice and quiet. Our view was non-existent (roof view) but with the price we paid for the weekend ($183 all in) that was no big deal. Room was hot though so needed to crack the window and run the overhead fan at night. All in all I will definitely stay again for that price.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, March 18, 2013
Dear Snarley

We were pleased to hear of your pleasant experience while staying with us.

We strive to ensure that our guests are happy during their stay. It is fantastic to hear that you were able to take advantage of the hotel’s facilities, and all our town has to offer its guests. We found it a joy to have hosted you in house.

It is my pleasure to share your comments with the rest of our team, we thank you for your feedback and we look forward to serving you again in the near future.

Sincerely
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntingdon
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2013

We stayed here for 10 days during the skiing season. The Hotel location is ideal for easy access to shopping and eating establishments. We were unlucky to have very noisy neighbours for 3 nights but these were sorted out by hotel staff. The hot tub was great after a hard days skiing but the clean towels were sometimes in short supply. The staff were always polite and helpful. Overall, a hotel that I would choose again.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, March 18, 2013
Dear Skid


Greetings from the Banff International Hotel!

It was a pleasure to host your visit to both Banff and the Banff International Hotel. It is fantastic to hear that you enjoyed your stay. I’m happy that you were able to take advantage of the hotel’s central location and all our town has to offer its guests. We found it a joy to have had you and you in house.

Thank you for sharing your comments with us and look forward to serving you in Banff again soon.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
168 reviews 168 reviews
29 hotel reviews
Reviews in 48 cities Reviews in 48 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed March 14, 2013

We booked the Premium Deluxe King Room (best room in the hotel) which their web site boasted that every one of these rooms have a magnificent mountain view. We phoned ahead to confirm and we were told they were on the second and third floors at the rear of the hotel. After recently being diagnosed with a serious medical condition, we needed a weekend away and thought this suited us.

On arrival we were given a main floor room with a "wonderful" view of the Safeway across the road (see attached photo). When we went to discuss this with the front desk, we were told it was "first come first served" and we got the ground floor version of the advertised room. This was contrary to the information given by the web site and the reservation call. We asked to speak with the manager and were told he was off site at another location. When he returned at least an hour later, he said there were no other king rooms available but offered to give us the room at no cost and would move us the next day (he did honor the free night). However the room we though we had booked would still not be available for the second night. Our relaxing weekend became such a nightmare that we barely slept at all that night and decided just to check out the next day.

The manager said he would address the "false advertising" on the web site and speak to staff about the location of rooms. Our advice is that once booked, we get confirmation of room and location by email and would appreciate that this room would be ours for the allotted stay.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, March 18, 2013
Dear David

We are very sorry and deeply regret that our services and facilities were not satisfactory during your recent stay with us. We pride ourselves in offering only the best to our guests and assure this experience is not common with that of our standards.

I have taken the liberty to share your comments with the appropriate departments. Your feedback will be reviewed and used as a tool to help us improve and maintain our standards.

Thank you for sharing with us and we look forward to welcoming you back again to share with you the true Banff International Hotel experience.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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