My friends and I stayed here for a night during reading week. We booked a loft room. When we arrived there, our room was not ready for us yet (we arrived before the 4 pm check in time) but they told us that we could have a non-loft room if we wanted to have a room right then. We decided that we would come back later, and keep our loft room, but appreciated that they offered us an alternative.
The room was very nice. It was nice and clean and open. The beds were very comfortable. We had a great view of the mountains. We had plenty of towels which was nice, especially since a lot of places don't give you enough.
We went to the hot tub, steam room and sauna in the hotel. Our only complaint was that the hot tub wasn't hot enough. The sauna was really nice though, and we spend plenty of time in there.
Overall, the hotel was very nice. It was in the perfect location for shopping or going anywhere else in Banff. We definitely would stay in this hotel again!
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