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“Location” 3 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
3.0 of 5 Hotel   |   333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #27 of 31 Hotels in Banff
Alberta
Top Contributor
70 reviews 70 reviews
58 hotel reviews
Reviews in 43 cities Reviews in 43 cities
102 helpful votes 102 helpful votes
“Location”
3 of 5 stars Reviewed February 14, 2013

With Banff on our doorstep we like go for a mini getaway. The price point was excellent compared to other dated properties I've stayed at in Banff. The bed was comfortable and the room clean. Facecloths and a plastic bag for the ice bucket were missing, and it would have been nice to see a bin for recycling. The sofa and chairs were very worn. The restaurant is hardly what I would call upscale family. The hotel is just a block from the beginning of the shops and restaurants of main street. It was lovely to explore the street at night and then again during daylight after check out (the hotel let us continue to park into the afternoon).

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, February 19, 2013
Dear cdar

Thank you for sharing your Banff International Hotel experience! We were glad to hear that you enjoyed your stay with us.

We always strive to ensure our guests are happy during their stay and our team is humbled and found it a joy to have you in-house.

We are grateful for your constructive comments which will help us improve and maintain our standards. I have taken the liberty to share them with the appropriate departments.

Thank you again, we truly look forward to seeing you in Banff again.

Sincerely,
Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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422 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 8, 2013 via mobile

This is your standard large hotel, however it's a two minute walk to the bars and restaurants in Banff. The bus to the Ski resorts stops outside the hotel. The rooms are clean and tidy. The one thing that makes a big difference is the staff are always friendly, generally smiling and go out there way to help you. It was good value for money

Stayed February 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihmanagement, Manager on Duty at Banff International Hotel, responded to this review, February 11, 2013
Dear Lee

Greetings from the Banff International Hotel!

Thank you for sharing your experience! We were glad to hear about the high level of service you received during your stay. Our team found it a joy to host you in house.

Thank you again for sharing with us and we truly look forward to serving you again on your next Banff getaway.

Sincerely,
Sarah Lofts
Manager on Duty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 23, 2013

I could not seem to find a hotel in Banff that had a separate living quarter for my 3 kids until I found this hotel. It was a good place to stay during the winter for a family with little ones like ours. Hotel has ample parking underground. The room that I booked was a LOFT. My kids were amazed at the place that I booked. They were really excited. The price was a little pricey because it was a loft. The hotel is conveniently located near all shops of main business district. The rooms were a little bit older, but decent. We only needed a place to sleep after a day of skiing. Hotel's front desk staff were courteous and helpful. In my opinion, it would be just fine to stay at this hotel over the winter but might not be as good during the summer, since I noticed there was no air conditioning. It only had fans.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, January 28, 2013
Dear Ken

We were pleased to learn of the great experience you received during your recent stay with us at the Banff International Hotel.

We always strive to ensure our guests are truly happy with every stay and our team are humbled and found it an equal joy of have you and your family in-house.

Thank you again for sharing with us and we truly look forward to serving you in the near future.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

My wife and I had a special 2 day escape to Banff. The hotel exceeded our expectations and the staff should all be congratulated for their friendliness, professionalism and doing the job right.
Our room had a great view of Banff Avenue and the mountains, the suana, steam room and Hot tub was very relaxing.
I have booked another visit to this hotel in February.

Thanks

Bill & Katherine Meyer

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, January 28, 2013
Dear Bill and Katherine,

Greetings from the Banff International Hotel!

I was glad to read about the exceptional experience you received while you were staying with us. We strive to ensure our guests are happy during their stay and our team found it a joy to have you in house.

I have taken the liberty of sharing your specific comments with the appropriate departments. Thank you for your feedback.

We look forward to serving you again.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon, Canada
Top Contributor
50 reviews 50 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed January 23, 2013

We went in January, and got a fantastic rate. Check in was quick and easy, the bell hop ran down and helped us with the parking, and the rooms were great. A few tips: go to the bar and ask to be seated in the restaurant; wandering around in the restaurant looking for a server is not going to work; beware of the 6 foot 1 inch height restriction on the underground parking. That's not very high. My Honda van made it with a half inch to spare above the racks. Go for the commuter breakfast. It's half the price and big enough. The other breakfasts are big enough for the whole family, for the day.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, January 28, 2013
Dear Senklip

Greetings from the Banff International Hotel!

I was glad to read about the exceptional experience you received while you were staying with us. We strive to ensure our guests are happy and during their stay and our team are humbled and found it a joy to have hosted you.

I have taken the liberty of sharing your specific comments with the appropriate departments. Thank you for your constructive feedback.

Thank you again for sharing with us and we look forward to serving you again in the near future.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 22, 2013

It was a great experience staying at the Banff International Hotel. Above par service and nice facilities. Luckily we got a beautiful room with exquisite shots from nature. Definitely worth another stay!

Stayed August 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, January 23, 2013
Dear Arun,

Greetings from the Banff International Hotel!

We were pleased to hear of the exceptional experience you received during your recent stay with us.

We strive to ensure that our guests are happy, and we are humbled that we made an extra positive impact on your stay.

Thank you again for sharing with us and we truly look forward to serving you in the near future.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Senior Contributor
42 reviews 42 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 21, 2013

We booked one night on January 19, 2013. The person over the phone was very polite when we made the reservation. One day before arriving, they called us to make sure that everything is ok and asked us if we still comming. When we arrived, everyone was very friendly, explained us how to use the code for underground parking and how to get to our room. The room was very clean, with an amaizing view. I definitely would recomend this hotel to my friends.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, January 23, 2013
Dear Jenny,

Greetings from the Banff International Hotel!

I was glad to read that you had a good experience while you were staying with us, and that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants.

We strive to ensure our guests are happy and I am pleased to see that staff went out of their way to ensure that you had a memorable stay.

Thank you again for sharing with us. We look truly forward to serving you and your family again in the near future.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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