-This hotel seriously probably has the best location in the town of Banff. It is across the street from Safeway to pick up groceries or toiletries, walking distance to all the shops/restaurants of downtown one direction, and walking distance to many other hotels and their restaurants going the other way.
- The staff was very friendly
-Lobby and front of hotel looks very nice
-Good restaurant for breakfast before heading out for the day. Similar to a Denny's in the USA or a diner type place. Big servings and could probably share some of the entrees.
-Free underground parking
Ok, now for the Bad
- The rooms are incredibly dated, worn and tired. This was probably the most trivial of our complaints as we were in Banff to see the Rockies and did not plan on sitting in our room all day. Just overall, know what you are getting into and the rooms could use a major makeover/facelift. The bathroom was also pretty cramped and small.
-No air conditioning; this probably is not a factor the bulk of the year in Banff, but if you are going in the summer months the rooms were very hot and uncomfortable. We went in August and it was in the 80s during the day and only got down to the 70s-60s at night and the room just never cooled down. Sleep was not very good because of the heat in the rooms at night. Being in the mountains, this shouldn't be an issue once again most of the year, but if coming in the summer take note.
-A big issue for us- the hotel also advertises free internet. We were relying on this feature and it was part of the reason we chose this hotel. We wanted to be able to Skype family back home as well as access Tripadvisor and maps to help plan the details of what we were going to do the next day. We could never get online accept in the middle of the night or very early morning as too many people were on the server and it couldn't handle it. So if you in need of wifi for work or on your trip for whatever reason, note that you will get very frustrated and will hardly be able to get on.
-Cleanliness/beg bugs. So I saved the best, or should I say worst for last. The first room we were given upon our arrival had not been cleaned after the previous guests and had bed bugs. We unpacked and I began to examine my bed before climbing in it for the night. I noticed there were long black hairs all over the comforter and pillow. We were tired after traveling all day and I figured I'd address it the next day. I sat on the bed watching the news and noticed things moving. Little red bugs! I pulled the mattress cover up and sure enough in the seams of the mattress there were more of them! I've never been so grossed out in my life. At this point it's 11pm and we had to repack all of our belongings, make sure we didn't get any stowaways, and had to switch rooms. No bugs in the other room that we saw, but def. not how you want to start your vacation! So once again, no bug/sanitary issues in our second room, but one of them def. had a bed bug infestation going on.
Overall, if you can afford somewhere else nearby, I'd say it would be worth it to spend the extra money.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greetings from the Banff International Hotel!
We have taken good note of your comments during your recent stay with us and I was deeply concerned to learn of the unfortunate experience you encountered with our services and facilities. We pride ourselves in offering only the best to our guests and the hotel can absolutely say that it has not received any further reports or concerns with regard to possible bed bug incidents or any other insect type occurrence.
With regards to the rooms as a whole please be assured the carpets are vacuumed daily, and steamed cleaned regularly, and the rooms and bathrooms are cleaned from top to bottom daily as well. Your comments are being reviewed with the Executive Housekeeper to ensure a better service in the future.
I certainly hope its one step closer to reinstating your confidence in how much we care about your experience.
Thank you again for sharing with us and we truly look forward to serving you in the near future.
Manager on Duty
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.