We stayed here for 9 nights and had a lovely time. Check in was fast and efficient and the member of staff on the desk friendly and welcoming.
The room was very clean, a very good size, well maintained, warm and cozy. The room had two queen size beds which were very comfortable. Bathroom was spotlessly clean and well maintained.
Staff throughout our stay were always friendly and happy to help, from bus timings to various attractions, to Safeway opening times. This hotel is in a superb location, very close to Banff town centre, shops, and a large number of bars and restaurants.
We had breakfast at Ricky's All Day Grill which is located within the hotel. Food was excellent and the service quick and friendly. We frequented the bar on many occasions and always received great service.
The one and only minor criticism I have is the consistency of the complimentary wifi. Signal in the room was erratic and at times we were unable to log on. Had to go into the lobby area to get a connection. Hopefully that can be remedied fairly easily. That said, it's a free wifi facility so I am grateful for that!!
Thank you to the hotel staff for a wonderful stay. Will definately be back to stay again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 29, 2012
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Greetings from the Banff International Hotel!
We were pleased to learn of the exceptional experience you received during your stay with us.
We strive to ensure our guests are happy during their stay and our team found it a joy to have hosted you.
We are grateful for your constructive comments which will help us improve and maintain our standards. I have taken the liberty to share them with the appropriate departments.
Thank you again, we truly look forward to hosting your next trip to Banff.
Manager on Duty
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.