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“Banff Internation Hotel doesn't disappoint” 4 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
3.0 of 5 Hotel   |   333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #27 of 33 hotels in Banff
Vancouver, BC
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
“Banff Internation Hotel doesn't disappoint”
4 of 5 stars Reviewed November 20, 2012

We went to a conference in Banff last week and we found the Banff Internation Hotel to be a good place to stay - in the heart of the town. We found the rooms clean, the hotel comfortable, and the food was better than expected. For the price, we were delighted.

Room Tip: Any room is decent at this hotel.
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear Datt,

Thank you for sharing your Banff International Hotel experience! We were glad to hear that you enjoyed your stay with us.

We always strive to ensure our guests are happy during their stay and our team is humbled and found it a joy to have you and your family in -house.

We look forward to serving you again on your next Banff getaway.


Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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353 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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English first
New York City, New York
Top Contributor
173 reviews 173 reviews
149 hotel reviews
Reviews in 119 cities Reviews in 119 cities
311 helpful votes 311 helpful votes
3 of 5 stars Reviewed November 11, 2012

There was nothing spectacular about this hotel except its location. It is located on Banff Avenue, the main road in town. It was within walking distance to all the shops and restaurants.

Customer service was below average. The check in process was very robotic and the person didn't even smile. It seemed that we were bothering her just by checking in. She told us where everything was located in the hotel, including the pool and sauna, but I couldn't find it. There is a business center in the lobby, but it costs a few bucks to use. Wireless internet is complimentary throughout the hotel.

We were in room 202, which was a corner room. It was fairly large, but it looked like the other rooms were smaller in size from looking at the map on the back of the door. The beds were actually extremely comfortable; it was very soft! The room had a nice sitting area by the window and a small desk. The TV had a lot of stations to keep us entertained. The restroom was a bit small compared to the rest of the room, but it was good enough. The only thing I didn't like about the room is that every single bulb was an energy-efficient compact fluorescent bulb and I felt like I was at the gas station at night.

One point of contention about the cleanliness of the room is that I found a strand of curly hair on the shower wall, so I'm not sure the restroom was properly cleaned.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear Boys in NY,

Greetings from the Banff International Hotel!

We are very sorry and deeply regret that our services and facilities were not satisfactory during your recent stay with us. We pride ourselves in offering only the best to our guests and assure this experience is not common with that of our standards.

We are grateful for your constructive comments. I have taken the liberty to share them with the appropriate departments.

This will help us improve and maintain our standards.

Thank you for sharing with us and we truly look forward to serving you again.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medicine Hat, Canada
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 9, 2012

Great location in the heart of the rockies 2min walk from Banff town centre. Mountain view from most rooms. Accomodation was very clean and spacious, staff friendly and willing to help at every opportunity.

Room Tip: Be careful how you book you can get better deals through travel websites than direct through the hot...
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear Jason,

Greetings from the Banff International Hotel!

I was glad to read that you had a good experience while you were staying with us, and that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants.

We strive to ensure our guests are happy and I am pleased to see that staff went out of their way to ensure that you had a memorable stay.

Thank you again for sharing with us. We look truly forward to serving you and your family again in the near future.


Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 5, 2012

I would definately stay there again, it was very clean, staff were friendly and accomodating. We arrived a little early and there was no problem getting our room right away. Although there is no pool the jacauzzi and steam rooms were great and our room had a mountainview which was nice

Room Tip: next time I would ask for a room away from the elevators
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear Bluemermaid,

Greetings from the Banff International Hotel!

We were pleased to hear of the exceptional experience you received during your recent stay with us.

We strive to ensure that our guests are happy, and we are humbled that we made an extra positive impact on your stay.

Thank you for sharing with us, and we truly look forward to serving you again.


Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KPWatson
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 26, 2012

Stayed 5 nights. Staff were very helpful and friendly. Wish there was a pool. Would stay again. Location is great walking distance to everything. Restaurant in the hotel was good a little high on price for breakfast but you get lots of food. Price for our stay was great.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear KP Watson,

Greetings from the Banff International Hotel!

I was pleased to learn of the exceptional experience you received while you were with us and that you enjoyed the fantastic location of the hotel. It is very practical indeed, seconds away from all the shops and restaurants. We are happy to have had a positive impact on your stay.

Thank you again for sharing with us and we truly look forward to serving you in the near future.


Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 18, 2012

Stayed here with three of my friends late September in a loft apartment. The staff were very helpful and friendly, the rooms clean and spacious, and the prices are exceptional.

There are lots of nice restaurants nearby and the Safeway is just across the street, very handy if you need to do some shopping for the road.

Would definitely recommend this hotel!

Thomas

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear Thomas,

Greetings from the Banff International Hotel!

Thank you for sharing your Banff International Hotel experience! We were glad to hear that you enjoyed your stay with us. We always strive to ensure our guests are happy during their stay and our team is humbled and found it a joy to have you and your friends in -house.

Thank you again for sharing with us and we truly look forward to serving you again on your next Banff getaway.

Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
45 reviews 45 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 16, 2012

Stayed here in September and got a really good "walk in" rate for a superior king room. Room was nice and spacious, staff were friendly and best part about this hotel is its location. Short stroll and you are in the main part of town. If I return back to Banff I'd be looking to stay here.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bihguestservices, Front Office Manager at Banff International Hotel, responded to this review, December 4, 2012
Dear Choz Man,

Greetings from the Banff International Hotel!

We were pleased to learn of the exceptional experience you received during your recent stay with us.

We always strive to ensure our guests are truly happy with every stay and our team are humbled and found it an equal joy of have you and your family in-house.

Thank you again for sharing with us and we truly look forward to serving you in the near future.


Sincerely,

Sarah Lofts
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 33 hotels in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Banff International Hotel 3*
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