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“Summer Vacation” 4 of 5 stars
Review of Banff International Hotel

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Banff International Hotel
3.0 of 5 Hotel   |   333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada   |  
Hotel amenities
Ranked #25 of 31 Hotels in Banff
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Summer Vacation”
4 of 5 stars Reviewed July 16, 2012

This past week I stayed at the BI Hotel. Overall, it was an excellent hotel. Customer service was fantastic. The only problem I experienced was controlling the room temperature. In the evening the room temperature, was very high with two fans running. We tried to lower the temperature manually, but the temperature stayed the same. If I return to Banff, I would stay at the Banff International Hotel again!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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526 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 11, 2012 via mobile

Pleasant hotel, excellent location, good facilities other than no pool just whirlpool, steam room and sauna. No cooling air con in room just a couple of fans which is fine in the winter but torture in the summer. Cleaning staff were really friendly and happy! Bar staff saw us waiting for a drink and ignored us. So we went else where after waiting ages. Breakfast was included so we ate at Rucky's all day grill located in the hotel. Tea was cold and quality was average. Staff seemed spread thin.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Banff International Hotel, responded to this review, July 12, 2012
Thank you for posting your feedback. We are pleased that your stay was pleasant overall. Regarding your experience at the bar and with breakfast: it will be addressed immediately. While that does not change what occured, we hope to host you again in the beautiful Rocky mountains.

Hotel Management
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Edmonton
Level Contributor
173 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
2 of 5 stars Reviewed July 9, 2012

Just stayed one night at this hotel as we wrap up our trip passing through Banff. Its disappointing from the moment we walk into the hotel lobby. It was dimly lit and the size was small, giving it a non-welcoming atmosphere. It was mid-evening and we were exhausted from the road trip from BC so we were really ready to settle down to a nice room. The front desk gentleman looked like he was out of energy or just in pain to be working there. He did not greet, smile or even have any enthusiasm to be there. Check in was 10 minutes which is fine for us but it felt longer due to the lack of friendliness. While checking in, we asked for the Wi-Fi availability and he said he will provide it to us afterwards. After we received the key cards, he forgot to give us the information so he just blurted out the password as if it was a chore. We left the lobby and tried to park our car in the complimentary parkade in the basement. The entrance to the parkade is about a block and a half to turn around behind the hotel which is annoying and easily missed. Once there, we do not even know if we parked at the right place because there are no clear signage indicating it belongs to “Banff International Hotel”. We only assumed its right. Then back to the lobby and there are two elevators serving this 3 storey hotel. It was fairly fast to get and once we got out of the elevator, we were met with a low ceiling hallway that makes you feel claustrophobic. The wall paper and carpeting is dated and looks dingy. Once we swiped the key cards in the door, we went in the door and was greeted by an old musty, older apartment like stale smell. We ran and opened the small window quickly to air out the room. The source is the bathroom and we took a look around as we found the floor dirty which is a sign that the rest of the room would not be good either. And there is a ring around the toilet bowl from neglect. The counter is cheap pressed plastic covered surface. Just a frameless mirror above the sink. The tub was lower than standard, and the shower curtain was not even long enough to cover the entire length of the tub. For friction, they provided a bath mat with those little suction cups to use still. We were careful not to pull it too much to the front or else water would be splashed outside. The towels are thick but there are only 3 towels total given! (two bath towels and one face towel.)
Standard toiletries given including shower cap. The area where the two queen beds are does not smell any better. Surprisingly in the cabinet, there is a 32” LCD TV! There is a small desk to work on with a non-wheeled chair, an arm chair with a small coffee table also there. One nightstand only in between the two queens. The beds and bedding are adequate. Two pillows and a sham pillow per bed as well. There is a wall mounted air conditioner we could not get working as it was not user friendly. The wall mounted thermostat did not respond either. At this time, we were just too tired to call the unfriendly front desk clerk to address the smell of the room, the bathroom cleanliness, air conditioning state and lack of sufficient towels. Its just one night to survive so we just slummed it with the window open. I rather breathe the fresh air than this stale musty air.
There is a full serviced restaurant in the lobby but can’t comment on it since we didn’t eat there.
For $189 + taxes, this hotel is so not worth it. A disappointing end to our vacation.
The three things that this hotel has going for it is the good location on the main strip and the amount of amenities surrounding it. Shopping, restaurants and variety of people watching.
If you dislike noise, don't stay here cause a lot of cars pass by here also.

Room Tip: If you want location, this is for you.
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Banff International Hotel, responded to this review, July 12, 2012
Thank you for giving us your feedback on your recent stay. Your comments are taken to heart and we aspire to respond to the issues your review raises.

We were sorry to hear about your check-in experience. Normally, our check-ins are fast (3 mins), efficient, friendly, and informative. We apologize that this was not the case upon your arrival and this issue will be addressed with our staff. We will also address the issues you found with your assigned room. Our housekeeping department has won numerous awards for cleanliness. It is unacceptable that your room was not up to standard.

Should you ever come back to Banff, we would be happy to have the opportunity to provide you with excellent all-around hospitality.

Sincerely, and with Kind Regards

Hotel Management
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St. Louis
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed July 9, 2012

I was disappointed to learn the only air conditioning in this hotel is for the lobby. Our room was very hot, opening a window did not provide much relief.....and also let in all the late night party folks noises from the street.
Positives for this hotel....very good location, within walking distance of the business district, and restaurants.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ferrara
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed July 7, 2012

I've been here for 3 nights to visit the beautiful natural attraction of Alberta.
The Hotel is located on the main street of Banff ,you can walk on it and you can find a lot of stores ,bars and restaurants of this beautiful and vivacious village between the mountains.
We've got a room with 2 queen size beds and it was spacious and comfortable.
The bathroom was big and clean and the comfort in room was good.
Included in the price there is the free wi-fi,but it was slow like a snail in the desert!!!
The hotel has its own garage and it's directly connected to the lobby by an elevator.
Inside the hotel there is a restaurant were we had a good meal the first night we arrived and the food was good ( I ate a prime rib steak )
I would return to this hotel.
I want to give a special thank to Alycia a very kind receptionist from Australia that helped us a lot with her suggestions!!!

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 23, 2012

Room was clean. Service was ok. Staff was friendly enough. In a good location. Free Internet was really slow - even for checking emails.

Stayed June 2012, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shanghai
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 14, 2012

We stayed here as part of our trip to Banff. We booked this room with our travel agent and was impressed by the location, but not much else. The room we got on the first floor was average and old with view of the wall of the next building. Carpet was old and the beds were high but not very comfortable. The hotel bar was average as well. Would look at other hotels in the area before choosing this one.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Banff International Hotel

Address: 333 Banff Avenue | Box 1040, Banff, Banff National Park, Alberta T1L 1B1, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 31 Hotels in Banff
Price Range (Based on Average Rates): $
Hotel Class:3 star — Banff International Hotel 3*
Number of rooms: 163
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