Booked this place through Crystal for 15 people have written a complaint to them as the brochure is very misleading.Spent 10 nights there and we have been skiing together all over Europe for 10 years and this was our first trip to Canada,Hotel is by far the worst we have stayed in.
Good points:Rooms were the largest for a family of 4 we have ever stayed in.
Evening meals were great a choice of 2 dishes for every course ordered in the morning.
Hotel in main high street,5 mins. to shops & right next to bus pick-up to ski slopes in the morning.
the hotel is extremely warm(especially dining room),bedrooms get too hot during the night but you cannot open the windows as the noise throughout the night is continuous(dustman at 6.00am).
Bad to absolutely unbelievably bad points:
Room was never cleaned properly or hoovered , only enough hanging space & drawers for 2 persons not 4.
Breakfast was a continental type,if you asked for a cooked one you needed a microscope to see it (1/2Tomato, small piece of bacon, 2 Mushrooms).You always had to ask for more butter,Jam,Bread etc. as the staff never kept an eye on the stock.Orange & Apple juice run out after 2 days and was not replaced for 4 days.
Evening food was great but although the brochure says you have a choice of 6.30 or 8.15 you don't as they tell you what sitting you can have if the hotel is full, which it was.
there are no childrens meals at all.
Wine and soft drinks are supposed to be complementary with your meal but one night while still eating they refused to give us any more wine & the waitress(who had obviously had no service training ) eventually gave us another carafe but it was pretty obvious it had been watered down.
The dining room is extremely small and cramped whilst the reception area/lounge area is extremely small and sits about 6 people it also has a computer with broadband which costs $10 a week although this packed up 3 days before we left and nobody especially the female manager seemed interested in getting repaired. Both these areas in the brochure are described as 'COSY'.
The skiing on the slopes is fantastic, wide runs,deep powdery snow, Sunshine is the best.So your boots can become a bit wet,when you get back to the hotel,no boot room.
Hotel is 3 storeys high,no lift! Mondays the staff have the day off,gives you the chance to look at other hotels and restaurants,try either Tony Romas or The Keg great food. Do not ask for a room near the ice machine it has the same decibels as a boeing 757 aeroplane!
A lot of the staff were devoid of any personality,the receptionist was going back to England as she had just qualified as an accountant (does'nt that tell you everthing) I'm sorry but there are so many better hotels(hostels as well) to stay in Banff than this one.
Good job we had a good set of friends with us to ease the pain,