We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Mixed Blessings” 3 of 5 stars
Review of Banff Avenue Inn

Banff Avenue Inn
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Banff
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Banff Avenue Inn
433 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
Hotel amenities
Ranked #30 of 34 Banff B&B and Inns
Ayr scotland
1 review
“Mixed Blessings”
3 of 5 stars Reviewed January 28, 2008

We were a family of 5 staying at the Banff Avenue Inn over New Year. Our experience was mixed. We found the rooms spacious and they had everything we needed - chairs, table, TV etc. and the beds were very comfortable (although we agree with others it could do much better on the cleanliness side!), the food was of a good quality and the menu selections varied. Breakfast was very basic by Canadian standards. It was disappointing though that the dinner times changed - sometimes 6 pm (too early after a day on the slopes) to 8.30 (verging on being too late). On two occassions we were unable to get our menu choice as the food had run out despite having ordered in in the morning. The staff were young and pleasant enough, one girl in particular offered advice and shared ideas. The bar doubled as the dining room and the tables were very close together - not the most comforatble place to relax for a drink in the evenings. The place was friendly and had a relaxed approach - maybe too relaxed on the cleanliness front. All in all we had a comfortable stay although I feel this place has the potential to be much better and could be a real gem with a little more effort.

  • Liked — The beds and the bath!
  • Disliked — The bar area
  • Stayed January 2008, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

33 people have reviewed this hotel

Traveler rating
    10
    8
    2
    9
    4
See reviews for
7
9
Solo
0
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
Morecambe, England
Contributor
20 reviews 20 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed January 22, 2008

I read the reviews for the Banff Avenue Inn and was a little dubious to be booking this place.

The bad reviews relate to things that are petty in my opinion.

Yeah .... this place is run by a bunch of young people who are there for a life experience, paid little but get great perks like free meals, accomodation and ski passes.

Yeah, the room could have been a little cleaner since found previous occupiers stuff under the beds.

Yeah, you only get fresh towels half way through the week and you only get complimentary soap and shampoo, etc on the first day.

Let's GET A GRIP NOW !

The rooms had beds to sleep in (most comfortable at that), TV's to watch (tons of channels), hot water and were clean !

The hotel staff were brilliant. Couldn't help you enough and so friendly and considerate.

The food ...... well ...... Dan the Chef ! What can I say but FANTASTIC.

You get a choice in the morning of the evening meal and it was every day faultless.

Plus free wine while you are eating you meal (not at breakfast as that would be just wrong ... !)

The location is perfect, right on Banff ave, a small strole to shops, restaurants and bars ...... 5 mins tops.

BOOK THIS if you are considering it .... you will not be dissapointed !

Thanks Banff Avenue Inn staff for an unforgettable stay ..... I'll be back !

Hope this help !

  • Liked — Did everthing it said on the tin ! - Food and staff were fantastic
  • Disliked — Not alot. If I were to be snobby, the rooms could have been a tad cleaner like under beds but I ain't a snob. Think of the mess under most peoples beds at home !!!!
  • Stayed January 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 21, 2008

We stayed here over Christmas and New Year 07/08, and I was pretty concerned over what we might have let ourselves in for given some of the reviews on here. But we had a brilliant time. The staff were charming, always ready to help - they all came from the ski operator company and were all of university age or so. They were lovely and couldn't have made our stay easier. The food was outstanding - really top notch, what I would expect from a good restaurant - and the wine was free-flowing and not bad given it was included in the price! Maybe there has been a change of management since the other reviews were written. They gave us all Molton Brown presents on Christmas Day, and the atmosphere in the Inn the whole time was very friendly and relaxed. Of course not everything was perfect, but then if you want somewhere faultless to stay then you're unlikely to stay in a catered chalet in the first place! Having the food and wine inlcluded meant we could splash out on other things. They did a brilliant job and I thoroughly recommend staying there.

  • Liked — The jacuzzi baths - perfect for soothing away aches and pains after a day of skiing!
  • Disliked — Nothing
  • Stayed December 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Letchworth, United Kingdom
Top Contributor
50 reviews 50 reviews
43 hotel reviews
Reviews in 38 cities Reviews in 38 cities
73 helpful votes 73 helpful votes
2 of 5 stars Reviewed September 14, 2007

Firstly the positives. The place looks good, the Honeymoon suite was lovely, great location.
Now the negatives. Where do we begin? On arrival we found the parking lot (underground) was a nightmare to get in and the parking spaces were the tightest we've seen in Canada and the US. When we mentioned this to the guy who checked us in he seemed surprised. Check in was poor. No-one at the desk to greet us and we had to phone somewhere (where I don't know but we didn't pay for call) to get someone along to check us in. We stayed 5 nights in total and our room was never cleaned in all that time. The only evidence we had of anyone coming to the room was the bed being made and that was it. Bins not emptied, toiletries not replaced (very minor), towels not replaced with clean ones and no hoovering of the floor. Also noticed that the dirty bed linen bags were piled up against the fire exit doors.
We didn't have any food whilst here as we went to the Keg at the Banff Caribou Lodge instead which we would highly recommend. We also agree that the whole place does have a hostel feel about it which is strange given the outside. Would we stay here again? Absolutely not!

  • Liked — our jacuzzi room
  • Disliked — everything else
  • Stayed July 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 30, 2007

I stayed here during the ski season and booked through a tour operator who take over this hotel during the winter months. As such when you stay here then its on a full board basis and to put it bluntly the food and wine included is just awful esp. when you consider how good the food is in Banff generally. It really is not worth the money to stay here full board during the winter months with this tour operator. We probably had one decent meal in our ten nights here - in the end we ate our more often. Okay thats the bad over with - the good: the room are large, very comfortable double beds and we had a jacuzzi in our bathroom - I cannot fault the rooms. The location of the hotel is also good - only five mins from Banff Avenue main area. I would stay here again if I could stay on a room only basis but not if the food was included.

  • Liked — The bath !
  • Disliked — The food
  • Stayed March 2006, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Bay, Canada
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
58 helpful votes 58 helpful votes
1 of 5 stars Reviewed August 20, 2007

A Major disappointment. Stay clear of this place

My first clue should have been they had a vacancy in August
in Banff..................now I know...........don't book here.

We stayed one night-that was enough, I do not know where to start. The room was not clean, there was hair in the bed
(yes before I slept on it) and the pillow cases had been changed but that was it-- we called the manager a teenager who had
his friends over, to come up and change the bed.
There was one fan in the room, no airconditioning, dusty blinds,
unvacumed carpeting.

This place is run by kids, it looks very nice from outside, but stay clear of it, the bathtub and sink had hair in it, it had been cleaned but still hair in it. The hallways were dirty, the breakfast
room was dirty, tables were not washed off, corn flakes out in a big bowl with flies flying around, all in all it was terrible.

The teenage kids who run the place did not care, and why should they- their just kids, they looked upkept and had a bad attitude towards customer service.
In the morning the girl who was at the front desk, said there
had been complaints by other guests, but she did not really care either, she did wash the tables off with a dirty cloth and said it was the night guys job to make sure it was clean.
She also had a friend hanging around with her, both looked
unkept.

A major disappointment, Banff itself is lovely just not the
Banff Avenue Inn

  • Liked — Leaving did not like it at all
  • Disliked — It was not clean
  • Stayed August 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warrington, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 20, 2007

Strange place this really - good location a few mins from downtown. Queen suite was large and airey with comfortable bed(s).

The whole atmosphere of the place was more hostel then hotel -from the poor cleanliness to the meagre breakfast and the amatuerish staff - it wouldn't hurt to make just a bit more effort.

Not terrible, just could have been so much nicer with a little tlc.

  • Stayed August 2007, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Banff Avenue Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Banff Avenue Inn

Address: 433 Banff Avenue, Banff, Banff National Park, Alberta T1L 1B3, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #30 of 34 B&Bs / Inns in Banff
Price Range (Based on Average Rates): $

Owners: What's your side of the story?

If you own or manage Banff Avenue Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Banff Avenue Inn to your Saves list