I came to Banff for the weekend and stayed at Irwin Mountain Inn. Originally, I was only planning on staying 1 night (Sunday). However, a winter storm forced me into Banff a day earlier. When I drove into Banff a day early, without a reservation, I went straight to the Irwin Mountain Inn to see if they could accommodate me. I did so because I was able to book a very good rate online for Sunday, and I thought I might be able to get a similar rate (or close to it) for saturday.
I was wrong about the rate.
When I arrived Saturday, the hotel staff told me that they didn't have any standard rooms left (which is what I had for Sunday). Thats fine. So, i knew id pay more. They then told me that their best rate was 3X the rate I reserved for Sunday. REALLY?!?!! Three times?!?!
I should have walked out then.
I was exhausted though, and in no mood to argue. My flight had been delayed for several hours, and I'd only had 3 hours of sleep. I wanted to sleep, and didn't want a hassle.
I questioned them about the rate. Three times the rate i got for Sunday sounded unreasonable to me. The woman at reception said only that i got a really good rate for Sunday (which they would honour). But, that the best they could do was 3X that rate for Saturday.
I should have walked out but I didn't. I signed the paperwork, but felt more and more during my stay that they had taken advantage of my situation. I left feeling that they had charged me more for Saturday as a penalty for having gotten such a good rate on Sunday.
As for the hotel itself - it was average at best.
The upgraded room I got had enough room to sleep 4 people. It had 2 queen beds, a flat screen TV, a shower/tub, small microwave, and small fridge. It also had a table with 2 chairs. While the room was adequate, it could use a lot of updating. The view from the window of the mountain was nice.
If you are looking for a quiet night sleep, you may not get it if you stay here on the weekend. The hotel rooms are not insulated well for sound. You can hear people coming and going in rooms near to yours. I used ear plugs to muffle the noise out. Thank goodness I had them - the weekends are party central in Banff.
The hotel has a very small sauna and very basic fitness room. Both could use a lot of updating. A lot.
The parking situation was okay. There is underground parking if you have a small vehicle. Larger vehicles have to be parked out back, where there is very limited room.
The restaurant attached to the hotel was really good. I ate breakfast and dinner there one night. The food and service were excellent both times.
The hotel was average, but I won't be back because I can't escape the feeling I was ripped off.
Book online ahead of time to avoid being charged too much for an average room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you very much for your review. I am very sorry that you felt "ripped off" about your stay with us. Although you recieved a very amazing deal Sunday night, Saturday night demand for our industry is high, and our rates, even for a Saturday, are quite reasonable, compared to many other properties in town. It is never the intent for you to feel like you have been somehow taken advantage of. Our rates are by far, some of the best in our town and I encourage you to research that as our word on this is true. I assure you our hotel is quite up to standards on rates and ammenities. We are very competitive and if not more so with the balance of weekday rates and weekend rates. We offer FREE parking, FREE wifi, and FREE workout facility and sauna and hot tub. Noise issues are very rare in our hotel as we have night staff that are very keen on resolving any issue with a simple phone call or a trip down to the desk, which I might ad, is open 24 hours. I assure you the walls are well insulated and that many travellers stay here with that sentiment of having a restful sleep. I am sorry that was not your experience. I'm very glad you enjoyed the El Toro as your choice of dining. I offer you my sincere apology for your frustration, but I give you my assurance, you were far from "ripped off". Our business and staff does an amazing job of keeping guest satisfaction high and keeping rates reasonable for the time of your stay. I assure you our hotel is well maintained and cleaning standards are excellent and our decor is quite well groomed. I would have encouraged you to look further down the street to find a better rate than what we quoted you. I think that may have put things into perspective for you as I do believe our goal is to do our best to please you as a guest with us. Please give us another try. I think you may be surprised and glad you did. I am very confident that you can compare us with many other properties in town and still find that staying with us is "worth" it. Thanks for the feedback and honesty. We will work harder the next time to prevent such an experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.