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“A Mixed Bag” 3 of 5 stars
Review of BEST WESTERN PLUS Siding 29 Lodge

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BEST WESTERN PLUS Siding 29 Lodge
2.5 of 5 Motel   |   453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
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Ranked #12 of 33 hotels in Banff
Louisville, Kentucky
Top Contributor
85 reviews 85 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
39 helpful votes 39 helpful votes
“A Mixed Bag”
3 of 5 stars Reviewed August 28, 2010

I really liked this Best Western, but my husband did not. Here are some of the positives: Our room was ready when we arrived in the early afternoon. It was on the third floor, and had a very nice balcony, with flowers and a lovely view. On this top floor, part of the ceiling is elevated, which makes the room seem spacious. The room appeared to have been updated recently. The furnishings were nice, the beds comfortable, and the bathroom was nicely updated. The hotel is sort of on a residential street and pretty quiet, but it is also only a brief walk into to the main part of town, or to restaurants in nearby hotels. It has underground parking, what appears to be a nice indoor pool, and the continental breakfast was ok…the standard BW fare.

However, when we first got in our room my husband tried to use the WiFi and couldn’t connect. He tried for over an hour, using various codes given by the front desk, only to eventually find out that the hotel WiFi was not working. Despite repeated tries it was never fixed in the two days we were there. Because Internet access is very important to my husband this really upset him. Also, on our first morning there we arose early to shower and found we had no hot water. Again, it was a building-wide problem. This had been fixed by the time we returned the next evening. Finally, it’s nice that the hotel is pet friendly, but we could hear dogs barking in other rooms…which was not so nice.

The day we left my husband asked for and received a price reduction on the room because of the problems we encountered, especially the lack of WiFi.

  • Stayed August 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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340 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 18, 2010

We booked suite with sofabed back in April. When we arrived at hotle on the night of August 3, 2010, we were given room on the ground floor with two queen beds. When asked Reception, she said that they had reservation only for room with two queen beds. When I showed reservation confirmation email with suite, they offered rollover bed in the room.
The room smelled cigarette smoke. First i thought that may be we got smokers room but when I checked outside in the lobby it was non smiking room.
Beds were very comfortable and breakfast was good. The staff was friendly.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
57 reviews 57 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed August 4, 2010

We had room 305 which is located above the indoor pool. The air conditioning in the room is not sufficient to cool the room with all the heat coming up from the pool area. There was a fan in the room but it did little good. Other than that, hotel is OK.

  • Stayed July 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brisbane, Australia
Senior Contributor
40 reviews 40 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 30, 2010

We stayed in Banff for 2 nights and room was spacious & beds comfy, the rooms also had a microwave which was handy. We had a room away from the road which was nice and quiet. It was only a short stroll to town, Banff is a lovely place. Breakfast was a bonus, they had a good selection for continental and even had some hot dishes on offer, the only thing I think could be improved is the room where breakfast is served, is small and due to popularity sometimes there was no tables available, my advice is get in early. There is also a tea/coffee station you can help yourself to anytime. Staff were helpful & friendly. Free parking, good wifi.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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denver,co
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2010

Comfortable room, very spacious. Good breakfast, lots of selections. The pool although small was very warm and nice. The kids had a great time! The hot tub is rather small and not very warm but front desk staff was responsive to complaints and fixed it ASAP. It was a good stay.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Ontario
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 27, 2010

I travel frequently and stayed here for one night in June - the driveway entrance is tight and slope into the parking area a little steep but easily managed - a treat to have indoor secure parking with nicely decorated elevator entrance in garage with bench and luggage trolleys waiting. The room was spotless with a small balcony with pretty planted flowers & mountain view - granite counters in bath and for small kitchen area with fridge, etc. Bedding was very comfortable. The room faced the street but was quiet - the complimentary hot breakfast had an amazing selection that was constantly attended and refilled - much more than other hotels offered during my 2 week trip in June. The staff were friendly - couldn't have asked for more - all at a great price. Thanks for a great stay.

  • Stayed June 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDX
Top Contributor
59 reviews 59 reviews
28 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 18, 2010

We stayed here on our way from Salmon Arm to Glacier National Park. Upon arrival we were blocked out of the driveway by the woman checking in, in front of us. It's a narrow driveway to get down to the parking lot.
We parked on the street and went to check it. The woman in front of us wanted to complain about everything even before she had seen the room - all the time the front desk staff were polite, considerate and extremely tolerant.
She finally moved herself and her car so we could check in. The room was lovely, well appointed and clean. The hotel is located close to the downtown area - about a 10 minute walk.
The dining room for breakfast is a little small, however there is a lovely outdoor area to sit if you want to avoid the crowded breakfast room.
The only complaint we had was the view of the garbage cans out the front of the property which had been broken and garbage was strewn around - as a result there were lots of crows and raccoons. Otherwise, this is a great place to stay.

  • Stayed September 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Siding 29 Lodge

Address: 453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Banff
#8 Family Hotel in Banff
#13 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Siding 29 Lodge 2.5*
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Also Known As:
Best Western Plus Siding 29 Hotel Banff
Best Western Banff
Banff Best Western

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