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“There was a stream of water running down the walls in our room!!!!!” 2 of 5 stars
Review of BEST WESTERN PLUS Siding 29 Lodge

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BEST WESTERN PLUS Siding 29 Lodge
2.5 of 5 Motel   |   453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
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Ranked #14 of 33 Hotels in Banff
Niagara Falls
1 review
“There was a stream of water running down the walls in our room!!!!!”
2 of 5 stars Reviewed September 17, 2006

Me and boyfriend spent 3 nights at the Best Western it was a little over priced for the hotel , but i guess for the area it was to high. Our first 2 nights were comfortable. The first morningwe were in the hallway trying going down the stair on our way out and the lobby attendant who was vacuuming the floors, at this time she was not vacuuming but talking to another housekeeper, she left the cords, and hose allover the floor and stairs which was very unsafe. The same girl the next day when we asked her a question in the elevator ignored us, i thought maybe she didnt speak english but she did. Our second day aswell we were coming out of the elevator in the garage level and when i stepped out of the elevator i sliped and fell they had just washed the floor , but no wet floor signs were posted. Our last night we stayed in 512 ( i think) we were lying in bed and we heard what souded like a tap was on i checked the bathroom and everything was off i listened a little closer and relised it was in the walls through the ventalation system we called the front desk they couldnt move us because they were sold out, said they would make notes for in the morning. We tried to sleep but the noise was getting worse it was running water and the sound of a drain emptying ( gurgling noise) again we called the front desk the clerk came to the the roomand listened told us the air conditioner on the roof was due to be drained and occasionally makes this noise, and again said he would make notes for the morning manager. We ended up getting about 3 hrs of sleep the next morning when checking out we asked what the hotel could do they said we already had a go reat so they would only drop the rate a little bit that the noise wasnt from the a/c but from the whirlpool from the room above that sometimes makes that noise( but it went all night!!!!!), myself being a front desk supervisor at a 5 star hotel that wasnt enough they ended up not charging us for the third night but were very rude about it. beware 512 and the running water.

  • Liked — Location
  • Disliked — Service, Water Problem!
  • Tips/Secrets — Walk In generally rates are cheaper!
  • Stayed July 2006, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
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360 reviews from our community

Traveler rating
    121
    138
    57
    29
    15
See reviews for
145
144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Georgina
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed August 8, 2006

We stayed here for one night that was one night to many.
For a hotel that charged us over $200 a night we expected more
than a hot tub with scum on the side of the pool that on a second
request maintenance wiped off with his hand, cereal and muffins
for breakfast that the staff were annoyed when you asked for
butter and milk and 20 cents a minute for the internet. There are
a lot of hotels on Banff Ave. shop around for one of them.

  • Liked — the location
  • Disliked — the staff
  • Tips/Secrets — shop around don't judge a hotel by the price
  • Stayed July 2006, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed March 23, 2006

The Good:
Quick walk into Banff. Easy access to Highway1 & to all ski resorts. Free breakfast. Helpful staff. Free underground parking.Quiet.Huge jacuzzi in room. Sink & fridge. Comfy bed.

The Bad:
The room was (111)was very cold. We slept with a coat over the blanket at night. Thin, scratchy towels, no shampoo etc. Hairdryer didn't work. Dirty carpet

The Ugly:
Damp & mould on the ceiling. Completely charmless, tacky hotel that is in dire need of a complete renovation.

  • Stayed March 2006, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 7, 2006

We stayed in the presidential suite...well worth it for the money.Enquire directly and get deal..you get private 7 person jacuzzi on balcony year round.Real luxury..and they accept pets for free!! Location is fantastic too.Thanks Best Western

  • Stayed February 2006
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 13, 2005

This place had great bedrooms, roomy bathrooms with shower and bath. Pay per view movies, balcony, hot-tub, swimming pool. Free Ice, coffee (& tea) from reception day and night. I really could not fault this hotel. Very clean, friendly staff, convenient for Ski Bus and downtown was 10 mins walk away.
What more do you want?
(OKay my room had a great view of the Samesun Hostel next door - but if you looked to the left or right the mountains were still there!).

  • Stayed March 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 49 cities Reviews in 49 cities
215 helpful votes 215 helpful votes
3 of 5 stars Reviewed November 5, 2004

We stayed at this hotel for 2 nights in early Oct 2004. Our room had 2 queen beds and a balcony (how nice to have some fresh air for a change). Unfortunately we were at the back of the hotel with no view. The underground car park was good but you had to drive on the wrong side in order to swipe your key which made it interesting if anyone was exiting. The room was clean & comfortable but a fridge would be a nice addition. The breakfast was adequate although there were no tables & chairs to eat at....you had to bring it back to your room.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, SC
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed November 3, 2004

Banff is a beautiful town but this hotel charged us $157USD for a room we didn't use. We had made, then cancelled a reservation while staying at another Best Western hotel. Siding 29 claimed to have not received the cancellation and to not recognize the cancellation number we were given by another Best Western employee. Bottom line: Be wary of making reservations that might need to be changed!

Stayed July 2004
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Siding 29 Lodge

Address: 453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Banff
#8 Family Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Siding 29 Lodge 2.5*
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Also Known As:
Best Western Plus Siding 29 Hotel Banff
Best Western Banff
Banff Best Western

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