Stayed two nights here. It was alright, but I've seen better at this price. My personal preference is a harder bed, but these ones were very very soft & deep and so high I had to jump/climb up, and I'm 5'9. This would be very difficult for anyone with mobility issues, as the bed is higher than your butt, so you can't just sit down.
The room was clean, though not fastidiously so. The plug-ins were HORRIBLE. One was busted and unusable (cracked with chunks missing off the face) and the other was so loose that nothing stayed plugged in to it, and it was way far away from a bed making having a plugged in laptop in bed impossible. This was probably the most annoying thing I found with the room.
The bathroom was weirdly narrow -- there's no reason why some of the space in the main room couldn't be given up to make the bathroom wider. The ceilings are low too -- someone who's tall (6 ft.) would find it annoying.
The pool is utterly filthy and the hot tub unusable due to the excessive chlorine. I stood up with the water to my waist in the hot tub and had an asthma attack and had to be helped out because I couldn't breathe. I recovered quickly once removed from the hot tub and just stayed in the pool. There's a filthy stained mold ring all the way around the pool at the water line with mold on wet spots around the edge.
There is no spot to change at the pool itself and the edge of the pool is extremely narrow. We couldn't pass each other easily without having to be extremely careful not to knock the other in to the pool. There are cheap plastic garden chairs around the edges taking up some precious space and you have to sit or move to get past people due to the narrow edging around the pool. The chairs are covered in dirt/mold and are disgusting. I went swimming anyway for the exercise. Even with doing laps (not easy to do - the pool is really short), the water is really cold. There is no place to change so you have to drip water all the way back to your room, which means the hallway is always wet and then the doorway of our hotel room and bathroom were waterlogged and I had to clean it up. It seems like the pool was an afterthought and sort've jammed in at the last minute without any care or attention. Additionally, the pool is right in front of rooms, and the entire 2nd floor can gawk. Most pools at most hotels I use are usually closed off somewhat, but this one was glass all around to the street and hotel rooms. That's more of a personal preference issue but I found the invasion of privacy was not appreciated.
The breakfast was great, though the oatmeal watery (again, personal preference). The breakfast area is very small - seats only 25. This time of year, it's not so bad, but I can imagine in peak times, it would be difficult to get in.
The staff were friendly & helpful and zero complaints there. Good staff make/break a hotel for me, and they helped making the entire hotel (especially that pool, as I love to swim!) much more tolerable.
Overall, the hotel is fine. A tad overpriced, imo, and needs some general housecleaning done. That pool needs to be emptied and cleaned/stripped of all mold, immediately and those plastic cheap wal-mart chairs tossed. Minor things like scraggly fraying towels and tears in pillows and broken face plates on plug-ins are just sheer laziness on the part of the owners. $40 in repairs and new towels to save customers is a small thing!
Would I stay here again? Maybe. But the problem with a place like Banff is that there are SO many other places that a huge hotel chain like this has zero excuses in slacking off.
...and oh god, that POOL!
For a Best Western Plus, it does not deserve the title 'Plus'. I've stayed an an awful lot of BWs over the years (almost exclusively, to a point) and this 'Plus' one is worse than some regular BWs I've stayed at. Not good, and I will be informing BW HQ about this one.
Rooms in the early 200s are right in front of the pool. The pool is open until 11pm and echoes terri...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.