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“Not staying here again” 2 of 5 stars
Review of BEST WESTERN PLUS Siding 29 Lodge

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BEST WESTERN PLUS Siding 29 Lodge
2.5 of 5 Motel   |   453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
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Ranked #12 of 33 hotels in Banff
Kamloops, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Not staying here again”
2 of 5 stars Reviewed October 19, 2013

I always stay in BW in Kelowna and enjoy the rooms, breakfast, and great service. I chose to stay with my family at this hotel based on previous experience with BW. The room was okay but I had asked for a quiet room away from the road. They put us on the other side of the hotel but it overlooks a parking lot for another hotel or apartments and we were woken by late night arguments and car alarms. The towels were torn and ratty. After the first night housekeeping did not stock the room with enough towels or toiletries and when I called front desk, I was told she was the only one working and I would have to come down to get the items. The breakfast was not that great. They kept running out of plates and utensils so staff were washing them by hand. The utensils were coming out with a white film on them. The breakfast room was tiny and seats were difficult to find. The price was good but I think for future visits to Banff, we will stay at a higher quality hotel. Since I let BW know via email of the experience and did not receive a response; I will not stay at another BW anywhere without tons of research.

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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348 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Three Hills
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 16, 2013

Hotel is a short walk to the downtown area, yet away from the hustle & bustle. Did not deal with any staff except check-in and check-out and they were excellent and accommodating. We had a king room w/Jacuzzi and it was great. Breakfast was very good and had a good sized eating area. The area for making toast and selecting food items was a little tight but the rest of the room was quite large and food was constantly being replenished. A very good hotel experience, will definitely stay at this BW again!

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Alberta
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed October 14, 2013

This hotel is one of the older the the banff hotels. The location is great in that it's close the downtown Banff with all the town has to offer. We had booked a two room three bed room.. Yes a room with two rooms and three beds. When we arrived at the hotel late in the evening we were met by a less than enthusiastic hotel clerk who clearly wanted to spend time chatting with a male friend. The next morning we went down to ask for help from reception, again we were treated like we were a bother to the front desk staff member who wanted to chat with the other staff in the back office. I do want to point out that we had excellent service and a warm greeting from the 3rd floor housekeeping and breakfast room staff. I would not stay at this location again, there are much nicer and better maintained hotels in the vicinity.

Room Tip: Third floor room, the housekeeping staff on that floor were amazing and so courteous.
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  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 13, 2013

Underground parking was tight and low clearance. Our room on the far end of the 3rd (top) floor was clean and comfortable; first impression was good. We had brought food to keep overnight in the fridge but the fridge never got cold - lucky it was Fall and outside temperature was OK to use the balcony for cold storage. The chlorine smell from the pool was strong even though the pool was on the 2nd floor at the other end of the hotel. The room was hot. The included full hot breakfast served from 7-10am still had everything available at 9am after the crowds had left.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Jose, California
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 13, 2013

We just spent four memorable days/nights during our first visit to Banff at this hotel. The staff, most of whom are filipinos, were very friendly and accommodative. They gave us the room we asked for in advance, right next to the lobby. The parking is in underground garage with room key for entry. The two-queen room was not huge but functional and the bathroom clean with plenty of towels. The small indoor swimming pool/spa has floor-to-ceiling glass enclosure with nice mountain view. Free continental breakfast was well-stocked albeit a bit crowded at times. It is practically on the Banff Ave in walking distance to shopping and dinning. We walked a block or two to El Toro restaurant which serves great tapas and local beers brewed in Canmore. When we were not driving around taking in the breathtaking views of Banff and Jasper, we took a leisure walk to explore downtown Banff shops and the galleries in Bear street. Or soaking in the hot spring pool in Banff Hot Springs which is open to the public from 9 am to 11pm for a small charge. We will definitely come back for more.

Room Tip: We like to have a room closer to the lobby for easy access to hot coffee and tea as well as the pool...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, UK.
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 12, 2013

I was torn between the A/M title and 'been in better, been in worse'. I'm writing this review in another BW PLUS, 20km away in Canmore and the title now speak for itself.

For the same price I have a far larger, brighter room with a hotel-not-a-motel feel about it.

I can only conclude that location is the reason for the PLUS monika.

The Banff hotel is basic, with a small pool overlooked by the hotel corridor. Breakfast yes but crowded.

The room was small and cramped; frankly you wouldn't want to spend too much time in the room.

Contrast with the current location (review to follow) where we are taking a break from driving (1300 miles in the last 5 days but 2000 to go) tomorrow and are looking forward to a lazy day in the hotel.

If location is everything then stay. If you must.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 of 5 stars Reviewed October 11, 2013

Breakfast facility was good. Plenty of options on the menu. Facility is good but dated. Upgrading Washrooms would go a long way to improve appearance. The Cleaning staff do a GOOD JOB. Must listen carefully to staff as most have English as a second language and accents are strong.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Siding 29 Lodge

Address: 453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Banff
#7 Family Hotel in Banff
#12 Top resorts Hotel in Banff
#14 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Siding 29 Lodge 2.5*
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Also Known As:
Best Western Plus Siding 29 Hotel Banff
Best Western Banff
Banff Best Western

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