We originally booked the Standard Room Plus. It was supposed to be for six people. When we arrived, we found this room had no windows that would open. Instead, the westward facing fixed windows overlooked the indoor pool. All of the heat and humidity from the pool and from the sun poured into the room. The staff kept the curtains closed in order to try to lower the temperature, but even so, the air conditioner was not adequate. This resulted in a very hot and dark room. We called the front desk and they sent maintenance to look at the air conditioner. Maintenance said it was working, but obviously not well enough. The staff did not offer us a different room. We had to request it. They moved us to a standard room with two roll away beds which was much more spacious. Unfortunately, it was also on the west side and opened to the sidewalk where the exterior painters banged against the windows when they started working the next morning. One of the pillows and comforters on one of the queen beds had stains. One of the blankets on a roll-away had stains and was torn in several places. The kleenex box had been sitting in water and was stained. The outlet was controlled by the switch so when you turned the main light out, the night light also turned off. There were places on the baseboards and countertop that had not been cleaned. Toward the end of the evening, it was extremely difficult to squeeze into the parking garage. There was not enough seating for breakfast although the outside seating area was very nice. After our experience with the evening staff and the air conditioner, we did not bother to mention the dirty and torn items until the next morning when there was a different lady at checkout. She was much more friendly and did offer a small adjustment to our bill.
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- Also Known As:
- Best Western Plus Siding 29 Hotel Banff
- Best Western Banff
- Banff Best Western