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“Hotel Not Perfect, But Staff Works Hard to Please” 4 of 5 stars
Review of BEST WESTERN PLUS Siding 29 Lodge

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BEST WESTERN PLUS Siding 29 Lodge
2.5 of 5 Motel   |   453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
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Ranked #13 of 33 Hotels in Banff
Saint Cloud, MN, United States
1 review
1 helpful vote 1 helpful vote
“Hotel Not Perfect, But Staff Works Hard to Please”
4 of 5 stars Reviewed July 24, 2013

Room had bad smell on arrival. In previous stay, a billing problem. One thing remains constant: superb service. Room was quickly switched, staff persisted until billing problem cleared up (calling nearly daily), and staff incredibly considerate when spouse was ill in researching, recommending doctor, doing housekeeping around resting time.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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356 reviews from our community

Traveler rating
    120
    138
    56
    29
    13
See reviews for
143
142
11
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 22, 2013

On my search for hotels in Banff area I came across this hotel the prices looked more reasonable than any other hotel in the area and they let 4 adults stay in the same room. Upon arrival the reception looked very friendly she explained everything without me having to ask and she also asked me if I needed a crib for my baby boy. The room at first glance was also very nice we were on the main floor and had access to their patio area with benches and tables which was great for having a light lunch or beer. But the problem started when I put my 11 month old son on the floor to crawl around a little it wasn't even 5 minutes when we realized all his body is covered in black dirt so we had to keep him off the floor for the remainder of our stay which is absolutely difficult with an active 11 months old. another problem happened when we asked for a blanket for my son and they brought us a very thin blanket so my husband took it to reception to ask for a warmer blanket the receptionist changed it but he looked annoyed. The next morning we went for a long walk when we came back at 3 o'clock our room was still not made. I don't really recommend this hotel to anyone with young children if you start looking early you can find better hotels with the same price.

Room Tip: Ask for a room that opens to the patio on the main floor.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 21, 2013

Needed a place to stay in Banff and this fit the bill.

It was cheaper for us to take one large room (loft room) than our usual 2 rooms.

The room was nice, clean and pleasant.

Easy walking distance to downtown made for a nice stroll to get dinner and back.

We only went to the restaurant for breakfast and it was fine.

Room Tip: Loft rooms are upstairs ... hotel has no elevators.
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Martin TN
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2013

Nice clean hotel, walk to downtown. Very quiet and with a great view.We had some maintenance issues which they took care of very well. Our room would not lock from the outside. They gave us a different nicer room .

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 19, 2013

We stayed for 3 nights at this hotel. The staff were very nice and supportive, they printed out our boarding passes when we left without charge. The breakfast was good, scrambled eggs, sausages (round patty or link), pancakes or waffles and the rest of the normal fare. The only complaint from grandson was the waffle were soggy but everything else was good. The location is good if you are willing to walk since you have 3-5 blocks to the main shopping area. Down the street which the hotel is on you can get a grocery store (3 blocks) and a liquor store (4blocks) which is the largest in the town. We did see an immature male elk on this street and carefully got within 2 metre's (6 ft) which was a thrill. Overall it was a great choice, the staff were willing to do all that you wanted to make your stay memorable.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ladysmith, British Columbia, Canada
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 12, 2013

This is a nice hotel, well located 4 blocks from downtown; it is superb value for money in winter, but very expensive in high summer season. Balconies are nice, breakfast is typical of a Best Western, which is to say quite OK. Underground parking in winter is quite a plus if your car doesn't have a block heater.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jupiter, Florida, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 11, 2013

The room was spacious enough and had a nice view. It was fairly close to the downtown area which was wonderful to see with the scenery surrounding the town. Lots of brochures to help with selections of what to do and see. Underground parking nice even though a little tight with large vehicles. Staff was very helpful and friendly. Breakfast area was small. Bed seemed to be fairly new as it was a higher bed and quite comfortable. Only problem we had was a knock on the door at 1:45 from a pizza guy delivering a pizza to someone but that wasn't the hotel's fault. Would definitely stay there again as we enjoyed walking the town, seeing the waterfall, and of course, riding the Gondola.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Siding 29 Lodge

Address: 453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Banff
#8 Family Hotel in Banff
#15 Romantic Hotel in Banff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Siding 29 Lodge 2.5*
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Also Known As:
Best Western Plus Siding 29 Hotel Banff
Best Western Banff
Banff Best Western

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