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“Good Location & Value for Banff” 3 of 5 stars
Review of BEST WESTERN PLUS Siding 29 Lodge

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BEST WESTERN PLUS Siding 29 Lodge
2.5 of 5 Motel   |   453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
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Ranked #11 of 33 hotels in Banff
Calgary, Alberta
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good Location & Value for Banff”
3 of 5 stars Reviewed January 27, 2013

Recently stayed here for one night while visiting Banff. Staff was friendly. Room was clean and comfortable. The complimentary hot breakfast was very good. My only complaint, like that in other reviews, is that there is something wacky about the heating system. The fan was going all night and even though the thermostat read 50 degrees, it was more like 78 in the room (too warm for sleeping).

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Thunder Bay, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 23, 2013

My husband and I stay in this Best Western annually when we travel from Ontario to Banff to ski. We actually choose this hotel because you can purchase gift cards through airmiles for it. Its quiet, the pool is clean and rarely has people in it. The rooms are as nice or better than some of the other hotels with the prettier log look siding. Its affordable rates and location make it one of the nicest as well as being more cost effective places to stay while travelling in the area for skiing. Great location within walking distance of tons of shopping and food.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Top Contributor
75 reviews 75 reviews
13 hotel reviews
Reviews in 36 cities Reviews in 36 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 18, 2013

We decided to go for a weekend trip to Banff and take both of our young adult kids with us to spend a litlle bit of time with them as in the old times (when they still wanted to come with us on holidays). We booked a night at this hotel using Expedia and were not disappointed. The room /beds were big enough to accomodate all of us. The room inside was renovated and the same with the bathroom. They have an indor pool and a jet tub which we used and actually my kids even played the same as when they were small kids. I agree with another traveller who wrote that the jet tub water was extremelly chlorinated , YES IT IS, I could only spend 5 minutes in it and then my eyes started to water (I spent more than half an hour in the pool after that).

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Top Contributor
103 reviews 103 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed for 3 nights at the Best Western Siding 29 Lodge and for the most part it was brilliant. It is in a very good location on the outskirts of town (approx. 10-15 min walk into the centre) due to its location on the outskirts there was very little noise that I heard and conveniently there was a shell garage right out front. The rooms were huge and very clean, there is no restaurant attached but there are many dining options within a 10 min walk. The only negative point about the hotel was that the breakfast area was quite small in comparison to the amount of rooms in the hotel, this meant that unless you were up early and one of the first into breakfast you were unlikely to get a seat in the breakfast area, and there was not really anywhere else to sit other than back in your room or at the front of reception. Other than this small detail the hotel is clean, modern and well equipped.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsa T, Manager at BEST WESTERN PLUS Siding 29 Lodge, responded to this review, January 15, 2013
Thank you for taking the time to share your experience with us. Hope to see you again the next time you are in Banff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 5, 2013 via mobile

First impression was a great one. Friendly staff, beautiful room and great location. But waking up with my face, neck, arms, back and legs covered in itchy bed bug bites was scary. Maintenance came right away to check the room but bed bugs hide in more places than just a mattress. Staff were very apologetic and offered to wash all of our belongings.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsa T, Manager at BEST WESTERN PLUS Siding 29 Lodge, responded to this review, January 11, 2013
First of all, we would like to apologize for the inconvenience you have experienced during your stay in our hotel.
We would like to inform you that we are taking all the necessary measures in order to avoid such issues in our establishment.
Again, we apologize and we hope we will have the possibility to prove to you that we are worth your trust.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 31, 2012

Great hotel, reasonably priced. Good breakfast. But it was hot. The room was warm when we checked in so we turned it down and got is somewhat less hot. The next day we were gone all day and when we returned the temp was turned up to 90. Called front desk and complained. Next day
when we got back temp was turned up to 80. After this I taped the thermostat and that solved the
cleaning staff from touching it however they are doing this to every room when they leave it so the whole hotel is hot like an old folk's home or hospital. I never did get a decent night sleep because of the heat. For this reason I wouldn't stay here again. And that is a shame because the hotel is
great other than this. Underground parking is limited to 5' 9" so be prepared to park on the street if you have a truck. There is 3 spots available on the lot if you are lucky.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsa T, Manager at BEST WESTERN PLUS Siding 29 Lodge, responded to this review, January 15, 2013
Thank you for taking the time to share your experience on our hotel. I appreciate you taking the time to write and hope you will accept my apologies for any inconvenience you experience.
Please know that your comments have been reviewed in detail with our maintenance and housekeeping department and steps have been taken to ensure these faults are solved promptly.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 30, 2012

I want to start off by saying that I have stayed in Hotel rooms all around the world, and you come to expect certain things when paying a higher price for a room.
To start off the lady at reception did not look like she was in a very happy mood and was very of dismissive to us.
The room was clean when we arrived.
Little things like a burnt out light-bulb in the main vanity (which I unscrewed and left for the cleaning staff to change - they left it where it was and never replaced the bulb). The dimmer switch for the main light over the jacuzzi was broken. The cable TV was very snowy. Sugar, tea, and glasses were not replaced after the first evening. The dirty ones were removed, but new ones were not supplied.
Even though the breakfast room was very tiny and crowded, it was nice to have a hot meal in the morning. The internet, (an unsecured network) had sufficient speed and no problems with disconnection.
Temperature in the room could not be controlled by the thermostat. The room was constantly too hot.
Fixing little issues like these could make an average hotel experience a lot better. In the end it is the customer that needs to be satisfied.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elsa T, Manager at BEST WESTERN PLUS Siding 29 Lodge, responded to this review, January 15, 2013
Thank you for your comments concerning your stay with us. I appreciate you taking the time to write and hope you will accept my apologies for the inconvenience you experienced. I have investigated your comments and we will take steps to ensure that these problems you experienced do not happen again. We will take immediate corrective actions.
Again I apologized and hope you will still consider staying with us again the next time you are in Banff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Siding 29 Lodge

Address: 453 Marten Street | Box 1387, Banff, Banff National Park, Alberta T1L 1B3, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Banff
#8 Family Hotel in Banff
#13 Romantic Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Siding 29 Lodge 2.5*
Reservation Options:
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Also Known As:
Best Western Plus Siding 29 Hotel Banff
Best Western Banff
Banff Best Western

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