I recently went to the Rimrock spa in Banff and got a package that was suppose to consist of a 60min massage 60 min vichy body treatment and a deep conditioning sculp massage. Well the massage was good and the treatment was good but I didnt get the sculp massage yet they still charged me for it. My friend and I both booked the same treatments and she got everything done but I didnt and when I asked the front desk about it while I was paying they said that it was done during my body massage which wasnt the case, yes they massaged my head but that is included in any full body massage but they tried to convince me that it was the deep conditioning even though you could clearly see that my friend had soaking wet hair with conditioner in it and my hair was completely dry. The two staff members at the front desk didnt quite know what they were talking about so now I need to follow up with them after my vacation ends so that I can get my money back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.