-We reserved a room at the Arrow Motel 3 months in advance, it was booked from 4 pm on July 4th till 11 am July 6th 2010.
-Called to confirm room and requested room with a view, the booking agent confirmed reservation, and said that the hotel would be able to do that now, then I was transferred to Ptarmigan front desk. The person at the desk couldn’t be bothered and transferred me back to the booking agent. This repeated for over 1 hour until booking agent remembered me. Finally after being put on hold for several minutes, front desk took my request.
-Upon arrival, at 4:15pm room was not ready for 45 minutes.
- We were given room 603
-Room was not cleaned properly, (dirty) example- floor, windows, shower.
-Requested room with a view, view was limited to the neighbor’s roof.
-Room was incredibly small like a closet, unlike website photos. Which depict a table, writing desk & chair.
-It was very noisy all night, especially in the morning, you could hear people talking in other rooms. The vent in the shower was connected the next room’s shower. This transferred a tremendous amount of noise. We had to shut the bathroom door to try to help this annoying inconvenience, & try to sleep.
On the second day, we purposely did not leave the “please make up room” sign on the door handle, but cleaning staff came in and removed the towels, did not replace any towels, left clean glasses, half made the bed, and floor still filthy.
After viewing another guest’s room (who did not have a reservation), and speaking to a member of the cleaning staff, we were informed that we had one of the smallest rooms in the hotel ( again we booked 3 months in advance).
The cleaning person informed us that all rooms are the same price per night.
While searching for rooms in Banff on the internet, your site states $96 for a room, But when attempting reserve a room the price greatly increased.
We were delayed, cramped, crowded, annoyed, and disappointed.
The coupons in the best of Banff booklet we were given were all expired.
- Official Description (provided by the hotel):
- This budget hotel is perfect for the price conscious traveler looking for private accommodation. The hotel is located next to the Banff Ptarmigan Inn on Banff Avenue just steps from downtown Banff. Guests of The Arrow Motel have complimentary access to the health facilities and spa of the Banff Ptarmigan Inn, and room service provided by The Meatball Restaurant. ... more less