The room at this lodge was average. The fireplace was a nice touch however we did not use it. The walls of the rooms are paper thin, we could hear the people below us and the ones beside us all night. The lodge neglected to inform us there was a large wedding happening during our stay, and we were kept up by the music and the partying coming from surrounding rooms. Also when we went into town for supper and returned there was no parking for our car. When we asked the front desk if there was somewhere else to park with a plug in access (as it was - 30), they couldn't help and directed us to street parking. The following morning our car had a flat tire. We called the front desk to see if we could borrow an air compressor from maintenance, and their response that was due to insurance reasons they could not help us. They did not take the extra step by trying to call AMA or another company to assist us. Instead we went across the street to the Douglas Fir Hotel where their front desk staff, and maintenance man were more than willing to help us.
We were satisfied with the facilities of this lodge however the customer service was terrible and we would not return because of it.
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- Also Known As:
- Buffalo Mountain Hotel Banff
- Buffalo Mountain Lodge Banff
- Buffulo Mountain Lodge