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“Acceptable room (barely)....Great Service” 3 of 5 stars
Review of Buffalo Mountain Lodge

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Buffalo Mountain Lodge
3.5 of 5 Hotel   |   700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
Hotel amenities
Ranked #13 of 33 hotels in Banff
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Acceptable room (barely)....Great Service”
3 of 5 stars Reviewed January 22, 2014

So let's start with the positive. I had terrific meals, the service was wonderful and the location can't be beat. Had a second floor room with a very quiet view of the trees. You can def hear the doors and footsteps in each room so I can't imagine how loud it would be in the main floor rooms. The food really was very good. Room service was delivered promptly and considering it comes through the outdoors it was always delivered hot, which is wonderful. The restaurants at the hotel have a cozy feel and again good service with very good food. Everyone is very friendly. The concept of the hotel is amazing and the back in the day I am sure the rooms were amazing. The decks are fantastic and the location of the fire wood is extremely convenient for everyone.

Now the negative...the rooms. They seriously need some updating and a REALLY good clean. It is not acceptable to offer a fuzzy blanket in the room with someone else's hair on it. There are fireplaces in the rooms which is wonderful but there comes a point when the burn marks in the carpet get a little much. The bathrooms are very spacious but need a scrub brush taken to them. The hot tub was again a great concept but needed to be cleaned. The workout area and the stream room were absolutely disgusting. The majority of the equipment doesn't work and the steam room had a funky smell to it. Now I realize most would not use workout equipment in the mountains but when you advertise it it should work. The bathrooms in this dungeonous area also need an overhaul or at least a power wash with a brush.
Would I go back?? Maybe if I didn't have to pay 300 a night. I rated this hotel average simply on the merits of the employees and the potential. I do not believe it is worth 300 a night...maybe half that.
Again, I can not say enough about the staff they are truly this hotels greatest asset.

Room Tip: Stay on the second floor and avoid the steam room.
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  • Stayed December 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagement, General Manager at Buffalo Mountain Lodge, responded to this review, February 6, 2014
Thank you for providing us with your comments in regards to your room at Buffalo Mountain Lodge. We do take any comments such as this seriously, and your feedback is important to us. Please feel free contact me directly if you would like to speak about any of the above issues.
Buffalo Mountain Lodge Manager bmlmanager@crmr.com
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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English first
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 18, 2014

We hosted 9 of our friends at Buffalo Mountain Lodge for our 25th Wedding Anniversary on New Year's Eve. Jolene, the front desk manager, was so easy to work and planning the event was fun and easy. We were all thrilled with our accommodation and the service, including the complimentary cookies and souvenir books provided to our group . The New Year's Eve Dinner was tasty and the dining room service was excellent, as usual. The New Year's Day Brunch was delicious and the service was professional. Also, the Christmas decorating was beautiful. The hot tub is large and stainless steel so it really was clean. Our group of professionals who all travel alot, including many trips to Banff, were very pleased with all aspects of this resort. Thanks to the Buffalo Mountain Lodge team for creating nothing but amazing memories of this trip.

Room Tip: We had all different room categories and all exceeded expectations. The only noise you'll hear u...
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  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagement, General Manager at Buffalo Mountain Lodge, responded to this review, February 6, 2014
Thank you for taking the time to post feedback regarding your recent stay at Buffalo Mountain Lodge! We are so pleased to hear you and your group enjoyed your time with us. We will be sure to pass your comments along to Jolene, and ensure she receives the recognition she deserves! We look forward to welcoming you back in the future.
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Calgary, Canada
Top Contributor
89 reviews 89 reviews
56 hotel reviews
Reviews in 56 cities Reviews in 56 cities
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed January 16, 2014

I will start by saying that the restaurant (had a breakfast, brunch and a birthday dinner here) is great and serves very good food. Definitely try it out even if you're not staying at the hotel. Or actually, just eat at the restaurant and forget the hotel. The rooms are old, outdated and not cozy (even if there is a fireplace in your living room). The hot tub/workout area is not inviting and looked unkempt. A large group of people was drinking beer and smoking right in the hot tub when we came to check the area out, so this together with the general state of the facility made us not want to return.

We just stayed in another CRMR property, Emerald Lake Lodge, and that was a much better experience. Although that property would also benefit from some upgrades, it was a much nicer experience than Buffalo Mountain Lodge, at pretty much the same price. In part this may be due to a more remote and romantic location of Emerald Lake Lodge, but overall I felt that it was a better deal for the money. I'd return to stay at the Emerald Lake Lodge, but not here.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2014 via mobile

We stayed here over Christmas after skiing all day in Lake Louis area. Ground floor cottage style room was excellent, open fire place, large balcony and clean & comfortable bathroom. Outdoor hot tub is a great extra! Service is excellent and reception is extremely helpful with any queries you might have.

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 8, 2014

My husband I spent a weekend here in December 2013. The cabin was awesome... Large, clean and cozy. Front desk staff were great and even though it was -40 we used the outdoor hot tub. We had planned to eat all of our meals at Buffalo Lodge but after the first morning breakfast we didn't. We stood in line for a half hour for breakfast and when we were finally seated we waited a further 15 minutes for coffee. My husband was going to order off the menu instead of the buffet but since we didn't have a server come back to us after menus were given we both decided buffet. The breakfast was not worth the price. we would definitely stay again but wouldn't be back for a meal.

  • Stayed December 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagement, General Manager at Buffalo Mountain Lodge, responded to this review, February 6, 2014
Thank you for your feedback regarding your recent stay at Buffalo Mountain Lodge. We are so pleased you enjoyed your stay with us. We would like to apologize for your experience with breakfast in the Sleeping Buffalo Dining Room as that is certainly not the food and beverage standard we strive to provide. We hope to welcome you back again in the future where we can offer you the dining experience we are known for!
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Cobourg, Ontario, Canada
2 reviews
5 of 5 stars Reviewed January 8, 2014

I had a wonderful vacation over 2 weeks at Buffalo Mountain Lodge. Nestled on the mountain if was quiet, peaceful with wonderful views and lots of activities. My room had a magnificent cathedral ceiling of timbers with wonderful heated floors and a fieldstone fireplace that was used regularly with an endless supply of firewood nearby. The location is great - not far from bustling downtown Banff (an easy walk or bus ride) and only 15 minutes from Canmore.

Room Tip: I was in what they refer to as the 1100 block of rooms and would recommend these rooms to anyone alt...
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  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 7, 2014

My daughter and I stayed here at the end of December for girls night away which we do 4 times a year at different hotels and resorts. Our first impression pulling up was a good one, checking in we were pleased with the beauty of the lobby and prompt check in. We had asked for a top floor room but unfortunately they did not have any which we thought no big deal, until we got to our room. There was a small entry way under the rooms above to get into our room and the 2 other rooms beside us. It felt like we were checking into someone's basement. The room was nice 2 double beds and the fireplace which we used for the aw of it and the room was a little chilly.
The hot tub was great, and not too busy at all being the night before New Years. After the hot tub we headed to our room to get ready to go to town for dinner only to find someone parked right behind us. We tried calling the front desk but they were overly busy so we walked to there instead, told the lady at the front desk about our truck being blocked in and her response was would you like to take a taxi. They take License plate #'s as you check in so I don't know why they couldn't look it up. After telling her I did not want to pay for a taxi when I have my own vehicle they said to give them a few minutes and they would get the other vehicle to move. We went back to our room and waited 40 minutes to no avail. Tried calling the desk again but no answer as they were busy so we walked back to the lobby waited for 10 minutes then were told the bell boy had dealt with the situation. Back to our room we go only to see the vehicle still there. Fortunately the vehicle parked beside me had left so we quickly jumped in our vehicle and after a 10 point turn were off to dinner.
Over all our stay wasn't bad we made the best of it and always enjoy our girls nights away but if you don't want to be interrupted by people walking up and down stairs all night and the sound of their washroom activities for $280 minimum a night, I would pass on this one.

Room Tip: Upgrade or atleast make sure you book a top floor room.
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  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagement, General Manager at Buffalo Mountain Lodge, responded to this review, February 6, 2014
Thank you for your feedback on your recent stay at Buffalo Mountain Lodge. I do apologize for the issues you had while staying with us, the level of service you describe certainly does not meet the standards we strive for. I have passed your comments onto our front desk department; we do appreciate you taking the time to let us know of these issues.
If you would like to speak to someone further regarding your stay, you can contact bmlalm@crmr.com
Hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Buffalo Mountain Lodge

Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Banff
#11 Business Hotel in Banff
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Reservation Options:
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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