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“Buffalo mountain lodge” 5 of 5 stars
Review of Buffalo Mountain Lodge

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Buffalo Mountain Lodge
3.5 of 5 Hotel   |   700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada   |  
Hotel amenities
Ranked #11 of 33 hotels in Banff
Bournemouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Buffalo mountain lodge”
5 of 5 stars Reviewed August 28, 2013

I would firstly like to thank all the staff members for a warm welcome and friendly service, when myself and my girlfriend stayed for our four year anniversary they really made our stay extra special. This was our first time visiting canada and i was glad i chose to stay at the buffalo mountain lodge and would be more then willing to stay at the hotel when i'm visiting canada again. There are beautiful views and wonderful food from both restaurants the Sleeping Buffalo and Cilantro's. the rooms where spacious and had a fireplace which was a real treat we spent most of our evenings round it.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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496 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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English first
Cobourg, Ontario, Canada
2 reviews
5 of 5 stars Reviewed August 27, 2013

Cilantro's at Buffalo Mountain Lodge in Banff is AMAZING - the food is creative, delicious and the service 1st rate. Chef Jon outdid himself this summer - I dined there twice during my summer vacation June/July this year.

Room Tip: Rooms across from the main office have a small kitchen and separate bedroom. The rooms "on the...
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  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed August 27, 2013

I recently spent several days and nights at Buffalo Mountain Lodge and found it to be a wonderful experience. The room was perfect with a wood burning fireplace and a charming balcony deck overlooking the mountains - great for before and after dinner drinks. The location away from the business of Banff itself is quite peaceful, although only a short walk into town. The dining experience was also impressive - great menu, service and the food itself was delicious. The staff was friendly and helpful whenever I needed anything - quite charming. I would recommend it to anyone looking for a sweet getaway for a few days or longer - am looking forward to returning soon.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

while my wife and i were travaling Canada we stayed here a couple of nights .the rooms are large and clean the staff on the front desk were helpful with any request we had, the food in both restaurants is excellent.we would book again when were next in Canada

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 19, 2013

We stayed there over the weekend for a wedding. The place was beautiful and the catering staff were amazing! What ruined the trip for us and many other guests was the rude service at the front desk. Reservations were lost on several occasions, check-in was incredibly slow and unfriendly. The bar staff were nice, however they were not able to keep track of who ordered what.
Beautiful location, lovely rooms.

Room Tip: Upstairs rooms offer a better view and you don't feel like you are right in the parking lot.
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  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this review, August 23, 2013
Thanks for your feedback on your recent stay at Buffalo Mountain Lodge, I apologize for the level of service you received while at the lodge, this certainly does not meet the standard we strive for. I have passed your comments onto our front desk and lounge staff. We do hope to welcome you back again in the future.

Regards,
General Manager
Buffalo Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bourget, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 18, 2013

Only stayed here as it was for an event - didn't want to stay here based on the reviews. Anyway, the reviews were right. Here are the 'highlights' of our stay:

- at check-in, was told we couldn't get the room we had booked. Weren't offered a discount or any perks.

- Upon getting into the room, was so disappointed in quality and cleanliness. See my picture of the chair. Too dark to take pictures of other dirty carpet areas. Smelled musty and room was stuffy.

- called front desk to voice disappointment in room quality, had to insist that a manager talk to me - was not offered. Was also told that all rooms were booked so that was why we didn't get our room, and then the story changed to say that "the boiler in your room is broken so you either get the room you have now or you have no hot water, what do you prefer?" .... the broken boiler story is VERY familiar on this thread of reviews.

- noise from others walking upstairs was so loud it would wake you up

- did get breakfast voucher for our 'inconvenience', but still not impressed by the lodge. Food was good, long wait to be seated, waitresses seemed stressed and lots of running around but others around us waiting for service/bill/plates to be removed for buffet...

- bathroom was big, but use of space was poor. Shower was small, no shelves or soap ledge. Nice fixtures but sink was dirty.

- grounds were nice to walk around, nice flower beds. Though driving through the lodge was a mess.

- we went out and upon our return found THREE separate cars that were parked over 2 spaces and we didn't have a spot to park near our building. Were told by front desk to park on the road and 'you shouldn't get a ticket, we do it all the time'. Though, even with bear warnings for the area, they didn't offer a flashlight or escort to walk from the dark road, through the woods to our building. For hundreds of dollars a night, I expected someone to ask the other people staying to move their cars as it was not late.

Would never stay here again - as I said we didn't chose to in the first place. Was so dirty that we felt we couldn't walk anywhere or eat in the room. Very stuffy, finally found a fan in the closet which was a relief. Too dark in the room.

The room faced the meadow, but had to overlook the other overflow parking. Many groundskeepers and other staff/visitors walked by or over the little patio outside the room. Didn't feel safe, or private.

Not recommended. Sorry to say the high price does not promise high quality.

Room Tip: main floor room not worth it - but we reserved top floor room and didn't get it so ... no point...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRMRManagment, General Manager at Buffalo Mountain Lodge, responded to this review, August 23, 2013
Thank you for your feedback on your recent stay at Buffalo Mountain Lodge. I do apologize for the issues you had while staying with us, the level of service you describe certainly does not meet the standards we strive for. I have passed your comments onto our housekeeping and front desk department, we do appreciate you taking the time to let us know of these issues.

If you would like to speak to someone further regarding your stay, you can contact bmlalm@crmr.com

Hope to welcome you back in the future.

Regards,
General Manager
Buffalo Mountain Lodge
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed August 18, 2013

I recently stayed here on my yearly trip to Banff in July. Stayed at this hotel because our regular hotel was sold out. It was a lovely room 2 queen beds, fireplace, balcony only thing was the next morning the room wasnt cleaned I mean the beds were made but no dusting no cleaning the dead moth that was there before our visit! The lodge doesnt have AC, but they provide a "fan" and as for location it was ok it was up tunnel mountain so you would have to drive or take the local transit in to town which isnt too bad. They do offer free wifi but up the mountain you get no signal so no cell service! The staff wasnt very forthcoming with information and when we complained about our room not being cleaned the manager of housekeeping came in and just tided up but also made a lot of excuses. For paying over $200 a night I was expecting a lot more

I personally wouldnt stay here again

  • Stayed July 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Buffalo Mountain Lodge

Address: 700 Tunnel Mountain Road | P.O. Box 1326, Banff, Banff National Park, Alberta T1L 1B3, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Banff
#12 Business Hotel in Banff
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Buffalo Mountain Lodge 3.5*
Reservation Options:
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Also Known As:
Buffalo Mountain Hotel Banff
Buffalo Mountain Lodge Banff
Buffulo Mountain Lodge

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