I was touring some friends through Banff (I am from Jasper) and we booked on Hotwire.com. We accidentally booked for 2 people instead of 4 as we were booking from our phones. Upon arrival, they basically told us we were hooped and that if we called Hotwire they would instruct them not to refund or move us. They offered us a room in a hostel which they also managed, and we agreed upon a price. Once arriving at the hostel, they wanted $178 for one night!! AT A HOSTEL!! We ended up booking a totally different hotel, and King Edward charged us full price for not using the room. I travel to Banff a lot for work, and would never support this business. I intend to share with colleagues as well. I am very disappointed in the way we were treated.
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