My wife and I stayed here and thinking the a hotel in the middle of Down Town Banff couldn't be all that bad but it was a bit disappointing. I am not picky at all. I don't care that there is no lobby and only a small front desk to check I and out of. I don't care that the rooms themselves are really small. I don't plan on spending time in my room doing much more than sleeping anyway. As my wife and I always do we check for bed bugs before we do anything. We didn't find any but did find it interesting the between the mattresses on both beds there were bug traps. We had a room with 2 twin beds. Super small but ok if you are a couple buddies travelling and just need a place to sleep between ski days. 1 bed was firm and the other one you could only say was worn out beyond its normal life cycle should be. You could just look at it and tell it was done as there was a large visible slope to the middle of the bed. The bathroom was good enough, out of date but clean. The fridge, coffee maker and TV all worked so no complaints there. As you can read on others posts this hotel is not very sound proof. You can hear everything happening in the rooms around you. Everything ! Again not anything that I can not handle.
The issue that brought my rating down to a poor was the fact that I had the worst sleep I have ever had in a hotel ever. Since the 1 little bed was worn out so bad I ended up sleeping on the other little bed with my wife. I can tell you it is way to small for 2 people to sleep on together. It was also warm in our room ( 26C ) all night with no help by lowering the temperature of the thermostat. I opened the window to cool down the room but since this hotel is in the best location in Banff it is also the busiest and with people all having a good time out on the streets below till late into the night it was loud. After the room cooled down I was up again to close the window. after a little while the room was hot again so I opened the window again. As you can see with this going on I was up all night just trying to get comfortable. You would think that being in this location that they could really make this place a great hotel but looks like they are just doing the minimum. It cost just over a hundred dollars for the night an I recommend that if you can handle what I have written then this is the place for you but if you want a bit more comfort spend the extra money and go to one of the many other hotels available in Banff. I know I will as I won’t be returning to this hotel again.
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