We are planning a trip to the Rockies for Christmas this year. I emailed the owner and very politely inquired as to wether there would be any rooms available at this time. I was looking forward to hearing back from her as most of the reviews on TA are very positive and the house looks really nice on the website. I found her response to be abrupt and unfriendly, so we will be booking elsewhere. People don't understand how much their attitude counts in customer service, but she clearly doesn't care that much or she wouldn't have responded that way. Even though the most recent reviews are positive, I'm glad I went back a few pages and found they negative ones - I think if we did stay at the Poplar Inn it could have been very hit or miss. When communicating with a potential guest in an email, it is polite to acknowledge the person by at least saying "hello", not just start writing. Other B&B owners have done this, and also finished their responses with "Kind Regards" or "Thankyou for your enquiry, feel free to email us at any time with your questions" etc. I am now happy I have found a B&B with owners who appear to be friendly.
- Official Description (provided by the hotel):
- The Poplar Inn is a samll Bed and Breakfast situated in the heart of Banff. It is a new home built in a Victorian style. Two rooms have king size beds and en-suite bathrooms. A delicious full couse breakfast is served every morning. Coffee and tea are complimentary all day. The beautiful back yard is available to the guests. Short walk to downtown. ... more less