I am going to give a review about my first contact with them. Tried to stay with them but were refused without any reasons.
I contacted Treetops Banff B&B via email, and informed them of the dates that we were going to stay there and also explained to them that we have a toddler. I ended up getting a reply that all it said was "Sorry, we're unable to accommodate you" No explanation of why. Are the dates that we requested not available or the fact that we have a toddler with us? I took the time to search them and read reviews and wrote a descriptive email, and in the end, they didn't take the time to even say Thank you for your interest in Treetops B&B...., you know to make us feel that they care. I work in customer service industry and would never dream of doing treating customers like, NEVER. I know it's Banff and it's busy season but it does not give you the excuse to treat customers like this. Never stayed there, disregard the "When did you travel date". Had to choose something in order to submit this review.
Customers from BC
- Official Description (provided by the hotel):
- Banff's exclusive bed and breakfast. Great central location - 2 mins walk to restaurants, shops and river. Spacious rooms with private bath. Private guest entrance, off-street parking. Private lounge with fireplace/TV, sunny balcony, mountain views, and healthy buffet breakfast. ... more less
- Also Known As:
- Treetops Banff Hotel Banff
- Treetops Banff b&b