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“The View is all you get” 1 of 5 stars
Review of The Crossing Resort

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The Crossing Resort
2.5 of 5 Resort   |   Icefields Pwy (Hwy 93N), Banff National Park, Alberta TOL 1EO, Canada   |  
Hotel amenities
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“The View is all you get”
1 of 5 stars Reviewed August 23, 2012

We can just re-emphasize what other people are saying. Absolutely disappointed with the service of this place. We booked this hotel and unfortunately i didn't read the comments on Trip Advisor before. We tried to cancel but they had already charged the rooms to the credit card and said we have no cancellation policy - so no money back if you are not coming. After a while she wanted to reimburse 50% and finally after quite some firm talk went up to 70%. We still stopped by that hotel on our trip and were just glad that we didn't stay. It's just so run down, it's a shame. They have so much going for them by being the only ones around there and the stunning view. But instead of capitalizing on that they upset everybody. We ended up staying in Lake Louise for way better bang for our buck. If at all possible drive by this place.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
Edinburgh, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 18, 2012

The place is very dated and expensive for what your get - not good value for money. There is no air conditioning, only a roof mounted fan which did the job on a cool evening - wouldn't like to be there when it was very hot. When we arrived we were given the keys for an already occupied room. When this was pointed out to receptionist she didn't know what to do and took 15 minutes to find someone to make a decison.

The hot tub was out of use and clearly had been for some time. Much of the gym equipment was worn, probably verging on dangerous. None of the soft drink vending machines were working and the choice in the shop was non existant. The food in the cafe was just passable. The girl that was working there that evening didn't say a word to us - in total contrast to the other Canadians we met on our 5 week trip. Many areas of the wooden walkways around the room we were in were rotten and dangerous. About time who ever is responsible for health and saftey enforcement in the local authority paid this place a visit. Lots of potential for law suits.

The only thing this place has going for it is the views - they are totally stunning.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 17, 2012

The room we had was a bit dirty a couple if pillows looked like they hadn't been washed and there was dirt in the corners. On the window ledge there was lots of dead flies behind the screen. There wasn't any tea and coffee making facilities, i think this was to make you use the cafe that is on site. There was no air conditioning however there was a large ceiling fan. The view from our room was the best view we got out of all the places we stayed. I would stay again for this reason but only I would only stay for one night again but im not too fussy if you can't cope with dirt dont go.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2012

I cannot praise the hotel enough. We were there two weeks ago and after 8 pm , our son went for a walk and by 10 pm, he still had not returned. We then notified the warden the owner at 10 pm. We were beside ourselves. The owner immediately mobilised a team of 8 people to go searching for him and by 2am , the police came as well as the sniffer dog. By 6 am still looking and by 715, as soon as there was daylight, the helicopter came and within 45 minutes, the helicopter located him in the woods and the team immediately went to get him.

I do not need to spell it out how we felt that night, all parents would know.

My comments are : No Michelin star for the diner, so what ! No wi fi or internet , so what ! No luxurious 5 star modern facilities, so what !! For a hotel like the Crossing , with its stunning and yet isolated location in the National Park, the owner and the staff get the most important marked for excellence right and that is - safety and the commitment to safety for all !!

I think they were outstanding, and truly praiseworthy professional displaying both quiet efficiency and real compassion for the safety and well fare of the guests.

We will always be eternally grateful to all of them and this experience of ours mean that the Crossing will always have a special and unique place in our heart.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 13, 2012

It should not be called a resort, the name should be garbage inn. I will never recommend this to anyone. horrible, blood found on pillows and sheets, could not sleep all night. washrooms was not cleaned for months, terrible seen. I had friends from Belgium and they could not believe what they've seen. Food is horrible, all 6 of us had a food poisoning. Very expensive and when you talk to staff or manager they don't care and were unhelpful. Health department should investigate and TripAdvisor should take it off their site. horrible horrible experience.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2012

We didn't eat at the restaurant, which -according to the other reviews- was a good choice. Our room was basic and alright. Keep in mind that hotels and restuarants in the Jasper, Banff, Kootenay National Park areas will all be overpriced at $191.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 12, 2012

The previous reviews are correct, by current standards these rooms are over priced for what you are getting. They are rustic simple units, however, they are clean and you just can't beat the view but because of the location and views, you will pay through the nose....for everything.
Upon check in we were gruffly handed our keys and ushered out the front door, we were not given a site map like most similar hotels. We spent 20 minutes driving through the parking lot trying to figure out where our room was as there is no signage anywhere.
We arrived after the restaurant was closed so we stopped by the pub onsite to see what they had to eat. The decor in the pub was really nice, just what you expect from a mountain resort, very "woodsy" the server in the pub was VERY pleasant so it made up for the check in staff. My issue was they are obviously either too cheap to hire staff despite the money they make on the resort or they truely can't find staffing but they have no cooks. If you want something to eat you order, pay a ridiculoius price (if I remember right it was about $15 for a burger and pre-made coleslaw) and then cook it yourself...I'M NOT KIDDING. You order a burger, they give you the patty and the bun and you cook it yourself on a grill in the corner of the pub!!! We ended up ordering chili because there was no way I was paying $15 to cook my own burger. We were given a 12oz "togo" mug and told to fill up our own cups for $8 each....oh but wait the package of two soda crackers were free! We skipped breakfast the next morning and just drove the hour and a half to Golden and had breakfast there. Again, this is a resort you stop in beause it is a decent stopping point if you are coming from Edmonton or Calgary depending on where you are headed. It does have beautiful views and is decently clean but you are paying heavily for this..

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crossing Resort

Address: Icefields Pwy (Hwy 93N), Banff National Park, Alberta TOL 1EO, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#9 Top resorts Hotel in Banff National Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Crossing Resort 2.5*
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Also Known As:
The Crossing Hotel Lake Louise
Crossing Resort Lake Louise
Crossing Hotel Lake Louise
The Crossing Resort Banff National Park, Canada - Alberta

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