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“A note of gratitude to the owner and staff” 5 of 5 stars
Review of The Crossing Resort

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The Crossing Resort
2.5 of 5 Resort   |   Icefields Pwy (Hwy 93N), Banff National Park, Alberta TOL 1EO, Canada   |  
Hotel amenities
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
“A note of gratitude to the owner and staff”
5 of 5 stars Reviewed August 15, 2012

I cannot praise the hotel enough. We were there two weeks ago and after 8 pm , our son went for a walk and by 10 pm, he still had not returned. We then notified the warden the owner at 10 pm. We were beside ourselves. The owner immediately mobilised a team of 8 people to go searching for him and by 2am , the police came as well as the sniffer dog. By 6 am still looking and by 715, as soon as there was daylight, the helicopter came and within 45 minutes, the helicopter located him in the woods and the team immediately went to get him.

I do not need to spell it out how we felt that night, all parents would know.

My comments are : No Michelin star for the diner, so what ! No wi fi or internet , so what ! No luxurious 5 star modern facilities, so what !! For a hotel like the Crossing , with its stunning and yet isolated location in the National Park, the owner and the staff get the most important marked for excellence right and that is - safety and the commitment to safety for all !!

I think they were outstanding, and truly praiseworthy professional displaying both quiet efficiency and real compassion for the safety and well fare of the guests.

We will always be eternally grateful to all of them and this experience of ours mean that the Crossing will always have a special and unique place in our heart.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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125 people have reviewed this hotel

Traveler rating
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    37
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 13, 2012

It should not be called a resort, the name should be garbage inn. I will never recommend this to anyone. horrible, blood found on pillows and sheets, could not sleep all night. washrooms was not cleaned for months, terrible seen. I had friends from Belgium and they could not believe what they've seen. Food is horrible, all 6 of us had a food poisoning. Very expensive and when you talk to staff or manager they don't care and were unhelpful. Health department should investigate and TripAdvisor should take it off their site. horrible horrible experience.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 2, 2012

We didn't eat at the restaurant, which -according to the other reviews- was a good choice. Our room was basic and alright. Keep in mind that hotels and restuarants in the Jasper, Banff, Kootenay National Park areas will all be overpriced at $191.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 12, 2012

The previous reviews are correct, by current standards these rooms are over priced for what you are getting. They are rustic simple units, however, they are clean and you just can't beat the view but because of the location and views, you will pay through the nose....for everything.
Upon check in we were gruffly handed our keys and ushered out the front door, we were not given a site map like most similar hotels. We spent 20 minutes driving through the parking lot trying to figure out where our room was as there is no signage anywhere.
We arrived after the restaurant was closed so we stopped by the pub onsite to see what they had to eat. The decor in the pub was really nice, just what you expect from a mountain resort, very "woodsy" the server in the pub was VERY pleasant so it made up for the check in staff. My issue was they are obviously either too cheap to hire staff despite the money they make on the resort or they truely can't find staffing but they have no cooks. If you want something to eat you order, pay a ridiculoius price (if I remember right it was about $15 for a burger and pre-made coleslaw) and then cook it yourself...I'M NOT KIDDING. You order a burger, they give you the patty and the bun and you cook it yourself on a grill in the corner of the pub!!! We ended up ordering chili because there was no way I was paying $15 to cook my own burger. We were given a 12oz "togo" mug and told to fill up our own cups for $8 each....oh but wait the package of two soda crackers were free! We skipped breakfast the next morning and just drove the hour and a half to Golden and had breakfast there. Again, this is a resort you stop in beause it is a decent stopping point if you are coming from Edmonton or Calgary depending on where you are headed. It does have beautiful views and is decently clean but you are paying heavily for this..

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 of 5 stars Reviewed July 8, 2012

Young staff and not very reliable. Super small room for the price and needs renovation badly!

G.D.

  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 4, 2012

Stopped at the cafeteria and it was horrible. Service was so slow, no soup or chilli in the 8 pots they had. Nothing was filled up. Talked to some people from a bus tour they were from Germany and I must say we were embarrased to admit this is something we serve in Canada. They had nothing and when we asked where the soup or chilli was cause the pots were empty they said oh its not ready yet. Bad management and WAY over priced. We had a hamburger and fish and chips with one pop and was $42.00 and it sucked. Fish was mushy and the hamburger had an after taste. Yuk!!! We only ate half of that. They have no management at all, one till and they are not prepared for bus tours. Again was embarrassed to say this was a Canadian restaurant. Bus tours should not bring people there!!!! Don't go there you will be dissapointed.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Deer, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed May 23, 2012

We didn't stay at the hotel but we did take lunch at the cafeteria. I would recommend you pack a lunch or be prepared to spend almost $50 for two people. I understand it's more or less in the middle of nowhere and this might be the only option but it's a bit too much for that reason.

  • Stayed May 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Crossing Resort

Address: Icefields Pwy (Hwy 93N), Banff National Park, Alberta TOL 1EO, Canada
Location: Canada > Alberta > Canadian Rockies > Banff National Park
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#9 Top resorts Hotel in Banff National Park
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Crossing Resort 2.5*
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Also Known As:
The Crossing Hotel Lake Louise
Crossing Resort Lake Louise
Crossing Hotel Lake Louise
The Crossing Resort Banff National Park, Canada - Alberta

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