We don't typically write reviews so I hope this is helpful to you - we were travelling to Nuevo Vallarta for the second time in 2 years this July 19 to 26, 2014. We decided to try La Estancia based on the Tripadvisor reviews - and we booked a three bedroom, beachfront corner suite for 2 adults and 5 children (16 yrs old and below).
This happened to be one of the busiest periods for the hotel - and so the arrival check in and first day was quite a disappointment - delays in checking in, the restaurant having 1 hour delays for reservations, so on....
Having said that, the GM of the resort, Mr. Rodolfo Cobos, met with us upon hearing about our experience and Day 2 onwards was flawless. I noticed that they brought on additional staff, opened up a "pop up" brazilian steakhouse, and addressed all of our concerns. Service from Felix, the pool concierge was exceptional. Bonni, the personal concierge, would check in on a regular basis and connect us with all our vacation needs. The restaurant team was very attentive and caring. It was clear that everyone was working hard during this period - and still maintained a keen attention to the guests.
Would we recommend this resort - without hesitation. In fact, we plan to go back. My only tip for improvement is that the restaurant has the same menu every day whereas other resorts rotate their menus. And since they only have one main restaurant, it can get a bit tiring after a week. Having said that, we though the food and service was very good and we ate their every night.
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- Also Known As:
- Villa La Estancia Hotel Nuevo Vallarta
- Hotel La Estancia
- Resort La Estancia
- Villa La Estancia Nuevo Vallarta